Shuttle Driver-Courtyard Hotel Pittsburgh

Coury Hospitality•Coraopolis, PA

About The Position

The Shuttle Driver provides safe, reliable, and timely transportation for hotel guests to designated destinations while creating a welcoming and professional guest experience. The role requires operating the hotel shuttle in accordance with traffic laws, safety regulations, hotel procedures, and established schedules. The driver helps guests with luggage and mobility needs when appropriate, offers helpful information about the hotel and local area, and communicates transportation updates to the Front Office and hotel team. The position also involves keeping the shuttle clean, fueled, organized, and ready for service; conducting vehicle inspections; reporting maintenance needs, damage, and safety concerns; and maintaining accurate trip, mileage, inspection, and other required records. The Shuttle Driver follows procedures for emergencies, breakdowns, and accidents, protects guest privacy, and may support other hotel operations within the scope of assigned responsibilities. A high school diploma or equivalent is preferred. Previous driving, shuttle transportation, customer service, or hospitality experience is preferred but not required. A valid driver’s license and driving record meeting company and insurance requirements are required, along with the ability to meet applicable requirements for operating a hotel shuttle and transporting passengers. The role requires flexible availability, including mornings, evenings, weekends, and holidays, based on business needs, as well as the physical ability to operate and maintain the shuttle and assist guests.

Requirements

Valid driver’s license with a driving record that meets company and insurance requirements.
Ability to meet applicable requirements for operating a hotel shuttle and transporting passengers.
Strong customer service and interpersonal communication skills.
Ability to follow directions, established routes, schedules, and safety procedures.
Ability to maintain accurate vehicle logs and complete required documentation.
Ability to identify and report vehicle maintenance needs and potential safety concerns.
Ability to communicate professionally with guests, Curators, and leaders.
Ability to remain calm, courteous, and professional when handling guest concerns or unexpected delays.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
Ability to sit and operate a vehicle for extended periods, enter and exit the shuttle repeatedly, and stand, walk, bend, reach, and move as needed.
Ability to assist guests with luggage and other transportation-related items, including lifting, carrying, pushing, and pulling as needed, within the physical requirements of the position.
Ability to assist guests with mobility needs in accordance with established safety procedures.
Ability to perform routine vehicle inspections and maintain shuttle cleanliness.
Ability to work outdoors in varying weather conditions and safely operate a vehicle in varying traffic, weather, and road conditions.
Ability to remain alert and attentive while driving and interacting with guests.
Ability to work in a fast-paced hotel environment while maintaining professionalism, safety, and excellent service.
Ability to comply with applicable driving, passenger safety, and company requirements at all times.

Nice To Haves

High school diploma or equivalent.
Previous driving, shuttle transportation, customer service, or hospitality experience.
Familiarity with the Pittsburgh and Coraopolis area, including local businesses, restaurants, attractions, and transportation routes.
Basic knowledge of vehicle safety checks and routine vehicle care.
Bilingual English/Spanish communication skills.

Responsibilities

Welcome guests with a friendly, professional, service-oriented attitude.
Provide safe, reliable, and timely transportation to designated destinations.
Operate the hotel shuttle in accordance with traffic laws, safety regulations, hotel procedures, and established schedules.
Communicate delays, schedule changes, and transportation needs with the Front Office team and other hotel staff.
Assist guests with luggage, packages, and mobility needs when appropriate, following safe assistance and lifting practices.
Provide directions and helpful information about the hotel, local attractions, restaurants, and nearby businesses.
Keep the shuttle clean, organized, fueled, properly maintained, and ready for scheduled transportation.
Conduct routine vehicle inspections before and after trips and promptly report maintenance needs, damage, safety concerns, or unusual incidents.
Maintain accurate records of mileage, trips, inspections, and other required documentation.
Follow established procedures for accidents, vehicle breakdowns, emergencies, and guest safety concerns.
Protect guest privacy and handle personal information professionally.
Support other hotel operations when needed within the scope of the role and assigned responsibilities.