Shuttle Driver-Courtyard Hotel Pittsburgh

Coury Hospitality•Coraopolis, PA

10d

About The Position

Courtyard Pittsburgh Airport is hiring a Shuttle Driver to provide safe, timely, and welcoming transportation for hotel guests. The role represents the hotel through courteous guest service, reliable driving, and coordination with the Front Office, hotel leadership, and other team members. The Shuttle Driver helps guests with luggage and mobility needs as appropriate, shares useful local information, and supports other hotel operations within the scope of assigned responsibilities. The position includes operating the shuttle in accordance with traffic laws, safety regulations, and hotel procedures; following schedules and communicating changes; keeping the vehicle clean, fueled, and ready; conducting inspections; reporting maintenance needs and safety concerns; and completing trip, mileage, inspection, and other required records. The driver must protect guest privacy and follow established procedures for emergencies, accidents, breakdowns, and guest safety concerns. The role requires the ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs. It involves extended periods of driving, repeated entry and exit from the shuttle, assisting guests and handling luggage, performing vehicle checks and cleaning, and working outdoors in varying weather and road conditions.

Requirements

Valid driver’s license and a driving record that meets company and insurance requirements.
Ability to meet applicable requirements for operating a hotel shuttle and transporting passengers.
Strong customer service and interpersonal communication skills.
Ability to follow directions, established routes, schedules, and safety procedures.
Ability to maintain accurate vehicle logs and complete required documentation.
Ability to identify and report vehicle maintenance needs and potential safety concerns.
Ability to communicate professionally with guests, colleagues, and leaders.
Ability to remain calm, courteous, and professional when handling guest concerns or unexpected delays.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
Ability to sit and operate a vehicle for extended periods, safely enter and exit the shuttle repeatedly, and stand, walk, bend, reach, and move as needed.
Ability to assist guests with luggage and transport-related items, including lifting, carrying, pushing, and pulling within the physical requirements of the position.
Ability to perform routine vehicle inspections and maintain shuttle cleanliness.
Ability to work outdoors in varying weather conditions and safely operate a vehicle in varying traffic, weather, and road conditions.
Ability to remain alert and attentive while driving and interacting with guests.
Ability to work in a fast-paced hotel environment while maintaining professionalism, safety, and excellent service.
Ability to comply with applicable driving, passenger safety, and company requirements at all times.

Nice To Haves

High school diploma or equivalent preferred.
Previous driving, shuttle transportation, customer service, or hospitality experience preferred but not required.
Familiarity with the Pittsburgh and Coraopolis area, including local businesses, restaurants, attractions, and transportation routes.
Basic knowledge of vehicle safety checks and routine vehicle care.
Bilingual English/Spanish communication skills.

Responsibilities

Welcome guests with a friendly, professional, service-oriented attitude.
Provide safe, reliable, and timely transportation to designated destinations.
Operate the hotel shuttle in accordance with traffic laws, safety regulations, and hotel procedures.
Follow established shuttle schedules and communicate delays or changes to the Front Office team.
Keep the shuttle clean, organized, fueled, properly maintained, and ready for scheduled transportation.
Conduct routine vehicle inspections before and after trips and promptly report maintenance needs, damage, safety concerns, or unusual incidents.
Assist guests with luggage, packages, and reasonable transportation-related needs when appropriate.
Assist guests with mobility needs while following safe assistance and lifting practices.
Provide directions and helpful information about the hotel, local attractions, restaurants, and nearby businesses.
Respond courteously and helpfully to guest questions and requests.
Maintain accurate records of mileage, trips, vehicle inspections, and other required documentation.
Follow procedures for accidents, vehicle breakdowns, emergencies, and guest safety concerns.
Protect guest privacy and handle personal information professionally.
Coordinate transportation needs with the Front Office, hotel leadership, and other team members.
Support other hotel operations when needed, within the scope of the role and assigned responsibilities.
Remain calm, courteous, and solution-oriented when schedules change or guest needs require flexibility.