Operations Manager-Courtyard Pittsburgh

Coury Hospitality•Coraopolis, PA

About The Position

Courtyard Pittsburgh Airport is hiring an Operations Manager to support the General Manager with daily hotel operations and the overall guest experience. The position provides visible, hands-on leadership across Front Office, Housekeeping, Bistro, and other operational areas, helping teams deliver consistent service while balancing guest satisfaction, staffing, and financial responsibility. The manager serves as manager on duty, supports service recovery, and responds to operational issues and emergencies. The role involves coordinating staffing and daily priorities, monitoring hotel activity, supporting guest-facing operations, and maintaining standards for cleanliness, safety, billing, service, and quality. The Operations Manager trains and coaches Curators, communicates across departments and shifts, reviews feedback and reports, monitors expenses and operational controls, and assists wherever needed in a fast-paced hotel environment.

Requirements

High school diploma or equivalent required.
Previous hotel operations experience required.
Strong knowledge of guest-service standards, room operations, billing procedures, cash handling, and hotel safety practices.
Strong verbal and written communication skills.
Strong organizational, problem-solving, and time-management skills.
Ability to prepare schedules, monitor labor, and adjust staffing based on business needs.
Ability to train, coach, motivate, and hold team members accountable.
Ability to review operational and financial reports for accuracy.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work flexible hours, including early mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods throughout the shift and move throughout guest rooms, public spaces, food-and-beverage areas, and back-of-house areas.
Ability to use computers, telephones, payment-processing equipment, and other hotel technology.
Ability to bend, reach, twist, kneel, lift, carry, push, and pull while supporting hotel operations; ability to lift or move up to 40 pounds as needed.
Ability to conduct room, public-area, safety, and operational inspections.
Ability to communicate effectively in person, by telephone, and through electronic systems.
Ability to work around food, beverages, cleaning products, equipment, varying temperatures, and potentially slippery floors.
Ability to work in a fast-paced, guest-facing environment while maintaining professionalism, accuracy, and attention to detail.
Ability to respond appropriately to guest concerns, operational disruptions, and emergency situations.

Nice To Haves

Bachelor’s degree in hospitality, business, or a related field preferred.
Previous supervisory or management experience preferred.
Marriott or Courtyard brand experience preferred.
Experience in Front Office, Housekeeping, or Food & Beverage operations preferred.
Experience with hotel property-management, reservation, point-of-sale, scheduling, and reporting systems preferred.
Bilingual communication skills preferred, but not required.

Responsibilities

Support the General Manager with daily hotel operations and the overall guest experience.
Lead, coach, and support Curators across Front Office, Housekeeping, Bistro, and other operational areas.
Maintain a visible presence throughout the hotel and provide hands-on support where needed.
Monitor arrivals, departures, room readiness, occupancy, staffing, and daily operational priorities.
Coordinate with Housekeeping on room priorities, special requests, VIP accommodations, and maintenance needs.
Support Front Desk operations, including reservations, check-ins, checkouts, billing, payment transactions, and guest concerns.
Help oversee Bistro operations, food-and-beverage service, sanitation, inventory, and brand standards.
Prepare schedules and adjust staffing based on occupancy, business levels, and operational needs.
Train Curators on service expectations, brand standards, hotel systems, safety procedures, and departmental processes.
Review guest feedback and respond professionally and empathetically, using sound judgment in service recovery.
Monitor labor, expenses, supplies, cash handling, and operational controls.
Conduct inspections and follow up on cleanliness, maintenance, safety, and quality concerns.
Communicate important information across departments and shifts to support team readiness and consistent guest service.
Assist with check-ins, guest requests, room inspections, Bistro service, and other operational needs.
Recognize strong performance and coach performance concerns clearly, fairly, and consistently.
Serve as manager on duty and respond appropriately to operational issues and emergencies.