Operations Manager-Courtyard Pittsburgh

Coury Hospitality • Coraopolis, PA

5d • Onsite

About The Position

Courtyard Pittsburgh Airport is hiring an Operations Manager to support the General Manager with daily hotel operations and the overall guest experience. The role provides visible leadership across Front Office, Housekeeping, Bistro, and other operational areas, helping Curators deliver consistent, welcoming service while maintaining operational and financial responsibility. The Operations Manager serves as manager on duty, supports teams wherever needed, and responds to guest concerns, operational issues, and emergencies.

The position requires coordinating staffing and daily priorities, monitoring hotel activity, maintaining service and brand standards, and ensuring cleanliness, safety, and room readiness. The Operations Manager works with multiple departments to keep operations running smoothly and helps train, coach, recognize, and hold team members accountable. The role is guest-facing and may require flexible hours, including early mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.

Requirements

• High school diploma or equivalent required.
• Previous hotel operations experience required.
• Strong knowledge of guest-service standards, room operations, billing procedures, cash handling, and hotel safety practices.
• Strong verbal and written communication skills.
• Strong organizational, problem-solving, and time-management skills.
• Ability to prepare schedules, monitor labor, and adjust staffing based on business needs.
• Ability to train, coach, motivate, and hold team members accountable.
• Ability to review operational and financial reports for accuracy.
• Ability to understand and follow group, direct-bill, airline-crew, and special billing instructions.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work flexible hours, including early mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
• Ability to stand and walk for extended periods throughout the shift and move throughout guest rooms, public spaces, food-and-beverage areas, and back-of-house areas.
• Ability to use computers, telephones, payment-processing equipment, and other hotel technology.
• Ability to bend, reach, twist, kneel, lift, carry, push, and pull while supporting hotel operations, including lifting or moving up to 40 pounds as needed.
• Ability to conduct room, public-area, safety, and operational inspections.
• Ability to communicate effectively in person, by telephone, and through electronic systems.
• Ability to work around food, beverages, cleaning products, equipment, varying temperatures, and potentially slippery floors.
• Ability to work in a fast-paced, guest-facing environment while maintaining professionalism, accuracy, and attention to detail.
• Ability to respond appropriately to guest concerns, operational disruptions, and emergency situations.

Nice To Haves

• Bachelor’s degree in hospitality, business, or a related field.
• Previous supervisory or management experience.
• Marriott or Courtyard brand experience.
• Experience in Front Office, Housekeeping, or Food & Beverage operations.
• Experience with hotel property-management, reservation, point-of-sale, scheduling, and reporting systems.
• Bilingual communication skills.

Responsibilities

• Support the General Manager with the hotel’s daily operations and overall guest experience.
• Lead, coach, and support Curators across Front Office, Housekeeping, Bistro, and other operational areas.
• Maintain a visible presence throughout the hotel and provide support wherever needed.
• Monitor arrivals, departures, room readiness, occupancy, staffing, and daily operational priorities.
• Partner with Housekeeping to prioritize rooms, special requests, VIP accommodations, and maintenance needs.
• Support Front Desk operations, including reservations, check-ins, checkouts, billing, payment transactions, and guest concerns.
• Help oversee Bistro operations, food-and-beverage service, sanitation, inventory, and brand standards.
• Prepare schedules and adjust staffing according to occupancy, business levels, and operational needs.
• Train Curators on service expectations, brand standards, hotel systems, safety procedures, and departmental processes.
• Review guest feedback and respond professionally, empathetically, and with sound judgment.
• Monitor labor, expenses, supplies, cash handling, and operational controls.
• Complete inspections and follow up on cleanliness, maintenance, safety, and quality concerns.
• Communicate information across departments and shifts to support prepared teams and consistent guest service.
• Assist with check-ins, guest requests, room inspections, Bistro service, and other operational needs.
• Recognize strong performance and coach performance concerns clearly, fairly, and consistently.
• Serve as manager on duty and respond appropriately to operational issues and emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED