Shuttle Driver

Ace Careers Website • Oakland, CA

11d

About The Position

As a Shuttle Driver, you will transport passengers between locations safely and on time, helping ensure a comfortable and positive travel experience. The role includes operating shuttle vehicles, following traffic laws and company policies, keeping vehicles clean and safe, assisting passengers with luggage and mobility needs, and coordinating with dispatchers and colleagues. Drivers are expected to demonstrate accountability, communication, teamwork, exceptional service, and attention to profitability. Schedules may include Monday through Friday, 11:00 a.m.–8:00 p.m.; Monday through Friday, 1:00 p.m.–9:30 p.m.; or open availability Monday through Friday, 3:30 a.m.–11:30 p.m. The position requires willingness to work a flexible schedule, including evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience driving a commercial vehicle.
• Clean driving record and adherence to safety regulations.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Excellent customer service and communication skills, with a friendly, customer-oriented demeanor.
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally.
• Strong accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Pick up and drop off passengers at designated locations and arrive on time.
• Operate shuttle vehicles safely and responsibly, following traffic laws, DOT policies and procedures, and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo.
• Inspect and clean the shuttle as needed to maintain a safe, clean vehicle.
• Assist passengers with luggage, boarding, and exiting; assist passengers with disabilities and mobility challenges, including operating wheelchair lifts.
• Keep track of daily routes and schedules.
• Provide courteous customer service, answer passenger questions, address concerns, and work to exceed passenger expectations.
• Communicate and collaborate with dispatchers and team members to support efficient operations.
• Promptly report incidents, accidents, and other issues to appropriate authorities and supervisors.
• Troubleshoot issues during transit, including vehicle malfunctions and passenger disputes.
• Drive efficiently to conserve fuel and reduce operating costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve shuttle service profitability.
• Attend training and development opportunities to improve driving and customer service skills.
• Foster teamwork and treat passengers with respect and empathy.

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401(k).
• Vacation and sick leave for full-time and part-time employees.
• Holiday benefits for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED