Shuttle Driver - Crowne Plaza

Hulsing Enterprises•Asheville, NC

10d•Onsite

About The Position

The Van/Shuttle Driver transports hotel guests to and from assigned destinations using a property vehicle in a timely and courteous manner. The driver follows company policies and procedures to support guest safety and satisfaction, provides professional guest service, and completes assigned vehicle inspections, trip documentation, and related duties. The role includes maintaining a clean and professional appearance, protecting confidential information and company assets, following quality assurance expectations and standards, and completing other job-related duties as assigned.

Requirements

High school diploma or GED.
Valid Class E driver's license and a clean driving record with no major violations.
Ability to maintain composure and demonstrate flexibility and adaptability.
Ability to complete and maintain safety training and certifications.
Basic working knowledge of vehicle maintenance and repair.
Dependability and a good attendance record.
Desire to deliver outstanding customer service.
Ability to speak clearly and communicate professionally with guests, associates, and others.
Ability to answer phones, pagers, and two-way radios using appropriate etiquette.
Ability to stand, sit, or walk for extended periods.
Ability to frequently bend, stoop, lift, and carry supplies weighing up to 50 pounds.

Responsibilities

Check the shuttle log or shuttle board for special shuttle requirements or discounts.
Welcome and acknowledge guests according to company standards; anticipate and address service needs, assist individuals with disabilities, and thank guests.
Document each trip before it begins and after it concludes.
Inspect the property vehicle for damage and keep its interior and exterior clean, neat, and ready at the start and end of each shift.
Check tire pressure and fluid levels and refuel the vehicle as needed.
Verify that lights, signals, mirrors, brakes, seat belts, and other vehicle components are functioning properly.
Ensure vehicle supplies, such as a first aid kit, fire extinguisher, flashlight, and water, are present and stocked.
Notify appropriate personnel of vehicle maintenance needs.
Document vehicle incidents, including damage and accidents, and report them to the manager.
Report injuries and unsafe work conditions to the manager.
Comply with company quality assurance expectations and standards.
Maintain a clean, professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Complete checklists and duties assigned by a supervisor or manager.
Perform other job-related duties as assigned.