SHUTTLE DRIVER SUPERVISOR

Ace Parking • Portland, OR

1d • $32 - $34

About The Position

As a Shuttle Driver, you will transport corporate employees from offices to nearby transit stations and help ensure their comfort and satisfaction. The role calls for excellent customer service in a fast-paced environment and for embodying the company’s values of accountability, communication, family, exceptional service, and profitability. Responsibilities include safely operating shuttle vehicles, following DOT policies and procedures, supporting passengers, keeping vehicles clean and inspected, maintaining accurate operational records, and coordinating with dispatchers and colleagues. The position also includes supervisory responsibilities, though specific supervisory duties are not detailed.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience driving a commercial vehicle.
• At least 1 year of supervisory experience.
• Clean driving record and adherence to safety regulations.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Excellent customer service skills and comfort working in a fast-paced environment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Pick up and drop off passengers at designated locations and arrive on time.
• Safely operate shuttle vehicles in accordance with traffic laws, safety regulations, company policies, and DOT procedures.
• Maintain accurate records of vehicle maintenance, fuel consumption, daily activities, routes, and schedules.
• Ensure passenger and cargo safety at all times.
• Inspect and clean the shuttle daily as needed.
• Assist passengers with luggage, boarding, unloading, and exiting; operate wheelchair lifts and assist passengers with disabilities or mobility challenges as needed.
• Provide courteous customer service, answer passenger questions, and address concerns professionally.
• Work cooperatively with shuttle drivers, dispatchers, and other team members to support efficient operations.
• Report incidents, accidents, and issues promptly to appropriate authorities and supervisors.
• Troubleshoot transit issues, including vehicle malfunctions and passenger disputes.
• Drive efficiently to conserve fuel, manage passenger capacity, and support profitability.
• Suggest cost-saving or revenue-generating ideas to improve shuttle service profitability.
• Attend and participate in training and development opportunities.
• Foster teamwork and treat passengers with respect and empathy.
• Work a flexible schedule that may include evenings, weekends, and holidays.

Benefits

• Medical, dental, vision, and life insurance coverage for full-time eligible employees.
• Flexible Spending Accounts for full-time eligible employees.
• 401k.
• Vacation and sick leave for full-time and part-time employees.
• Holiday benefits for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED