Shuttle Driver Supervisor

Ace Careers Website • Portland, OR

15h

About The Position

The Shuttle Driver Supervisor transports corporate employees between offices and nearby transit stations while supporting a safe, comfortable, and positive passenger experience. The role involves operating shuttle vehicles in accordance with traffic laws, company policies, and DOT procedures; maintaining vehicles and operational records; assisting passengers, including those with disabilities; and coordinating with dispatchers and other team members. The supervisor also supports teamwork, service quality, efficient operations, and profitability through fuel-conscious driving, passenger-capacity management, and suggestions for improving the service.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience driving a commercial vehicle.
• At least 1 year of supervisory experience.
• Clean driving record and adherence to safety regulations.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.
• Excellent customer service and communication skills, with a friendly, customer-oriented demeanor.
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally.
• Strong accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Pick up and drop off passengers at designated locations and arrive on time.
• Safely operate shuttle vehicles in accordance with traffic laws, safety regulations, company policies, and DOT procedures.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo.
• Perform daily vehicle inspections and clean the shuttle as needed.
• Assist passengers with luggage, boarding, and exiting; assist passengers with disabilities and operate wheelchair lifts as needed.
• Keep track of daily routes and schedules.
• Provide courteous customer service, answer questions, and address passenger concerns.
• Collaborate with dispatchers and team members to support smooth shuttle operations.
• Promptly report incidents, accidents, and issues to appropriate authorities and supervisors.
• Troubleshoot transit issues, including vehicle malfunctions and passenger disputes.
• Drive efficiently to conserve fuel and reduce costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve shuttle-service profitability.
• Foster teamwork and treat passengers with respect and empathy.
• Attend and participate in training and development opportunities.

Benefits

• Medical, dental, vision, and life insurance coverage for eligible full-time employees.
• Flexible Spending Accounts for eligible full-time employees.
• 401(k).
• Vacation and sick leave for full-time and part-time employees.
• Holiday benefits for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED