Shuttle Driver/Front Desk Agent Embassy Suites

Blue Sky Hospitality Solutions • Ontario, CA

33d • Onsite

About The Position

This full-time, on-site role is located in Ontario, California. The team member handles front desk operations, including greeting guests, managing check-in and check-out, answering questions, and resolving guest concerns professionally and promptly. Responsibilities also include coordinating reservations, processing payments, and maintaining accurate guest records in the property management system.

As a shuttle driver, the team member safely operates hotel vehicles to transport guests to and from designated locations, assists with luggage, and provides friendly, efficient transportation. The role collaborates closely with other hotel departments to support guests throughout their stay, from arrival to departure.

Requirements

• Proficiency in front office and receptionist duties, including check-in and check-out processes.
• Strong customer service skills focused on hospitality and guest satisfaction.
• Effective verbal and written communication skills for interacting with guests and team members.
• Valid driver’s license and a clean driving record.
• Ability to safely operate hotel vehicles.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to stand for extended periods, lift luggage, and move safely in and around vehicles and hotel premises.

Nice To Haves

• Basic computer skills and experience with hotel or reservation systems preferred.
• Previous experience in a hotel front office, customer service, or related hospitality role is beneficial.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Answer guest questions and resolve concerns in a timely and professional manner.
• Coordinate reservations, handle payments, and maintain accurate guest records in the property management system.
• Safely operate hotel vehicles to transport guests to and from designated locations.
• Assist guests with luggage and provide a friendly, efficient transportation experience.
• Collaborate with other hotel departments to support a smooth guest journey from arrival to departure.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed