LGA Shuttle Bus Supervisor (CDL A/B & Open Availability Required)

ABM US•New York, NY

About The Position

The Airport Shuttle Supervisor coordinates, executes, and reports on the daily operations of the shuttle bus service. The supervisor provides direction, motivation, and guidance to Bus Operators and Fueler/Cleaners, and may be positioned at Dispatch or in the field. The role involves working in a 24-hour operation, with flexible shifts that may include overnights and weekends, as well as working in various weather conditions. Compensation is $31.04 per hour; specific offers may vary based on experience, skills, abilities, geographic location, and market data.

Requirements

Valid CDL A or B with Passenger Endorsement at the time of application.
Customer service experience.
One year of similar work experience.
Previous dispatch and supervisory experience.
Ability to work flexible shifts, including overnights and weekends.
Ability to work in various weather conditions.

Responsibilities

Conduct quality-improvement inspections within assigned areas.
Ensure safety and satisfaction levels meet or exceed expectations and maintain high customer satisfaction.
Assist with training and development, including training new team members.
Provide leadership, guidance, direction, and positive coaching to Bus Operators and Fueler/Cleaners.
Monitor the rotation of buses in service and assign buses to Bus Operators.
Assign tasks to Fueler/Cleaners.
Provide courteous customer service to guests, respond to inquiries, and give directions.
Lead and participate in a team to ensure successful shuttle bus operations.
Conduct safety observations and complete daily operational reports and other required reports.
Report performance issues to management and implement corrective action for team-member disciplinary, performance, or conduct issues.
Maintain effective communication and working relationships with passengers, co-workers, managers, Bus Operators, Fueler/Cleaners, and fellow supervisors.
Comply with safety, security, compliance, and quality standards and procedures established by the company, clients, and regulatory authorities.
Oversee adherence to daily and weekly Bus Operator and Fueler/Cleaner work schedules.
Report damaged, broken, or nonworking features and items.
Coordinate scheduling for extra service requests from the client and oversee and perform additional service requests.
Attend and participate in meetings and training sessions.
Complete timesheets, validate their accuracy, and deliver them to the office.
Perform all tasks and duties required of the team and other duties as assigned.
Send email communications.