Showroom Team Lead

Indochino Showroom • Cherry Hill Township, NJ

12d

About The Position

The Showroom Team Lead drives sales performance, supports showroom operations, leads customer fittings and alterations, and helps develop team members. The role serves as the acting leader on the sales floor when the Showroom Manager is absent, while contributing to a seamless customer experience and upholding Indochino’s service standards. The Team Lead also identifies opportunities to improve showroom performance, operations, sales strategies, and team engagement.

Requirements

• At least 1 year of retail or customer service experience; fashion or another customer-focused environment is preferred.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• A keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency with iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Experience in fashion or another customer-focused environment.

Responsibilities

• Lead the team to meet and exceed daily revenue goals and metric-based sales targets, including conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and provide in-the-moment coaching on performance and customer interactions.
• Build relationships with high-value clients and ensure their needs receive a high level of service.
• Assist with daily operations, including floor management, staff scheduling, and workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Complete operational tasks efficiently and resolve customer issues professionally and with a solution-oriented approach.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, prepare and secure the showroom, and check that operational and safety standards are met.
• Conduct accurate garment fittings and pinning sessions, and manage appointments so fittings and alterations are completed efficiently and on time.
• Hold the team accountable for fitting quality and efficiency, and communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process to customers and set expectations for alterations and delivery timelines.
• Support onboarding and training for new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, foster a positive and collaborative environment, and provide ongoing feedback and encouragement.
• Model and uphold customer experience standards across online and in-person interactions, and manage escalated concerns with tact and urgency.
• Identify opportunities to improve showroom performance and customer satisfaction, contribute ideas for operations, sales, and team engagement, and serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape Indochino’s future.
• Customer-focused workplace that empowers team members to deliver exceptional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed