Showroom Team Lead

Indochino • Boston, MA

10d • $20 - $22

About The Position

The Showroom Team Lead helps lead showroom sales, operations, fittings, and customer experience. The role supports the Showroom Manager and serves as the acting sales-floor leader when the manager is absent. The Team Lead coaches and develops Style Guides, promotes accountability for sales and service goals, and helps maintain smooth daily showroom operations.

The position includes conducting customer fittings and pinning sessions, coordinating with tailors and alteration specialists, and setting clear expectations for alterations and delivery timelines. The Team Lead also contributes ideas to improve showroom performance, operations, merchandise presentation, and team engagement, while modeling Indochino’s customer experience standards online and offline.

The listed compensation range is $20–$22 per hour. The role offers leadership experience in an entry-level management position, opportunities to advance, a collaborative work environment, and the opportunity to contribute to a growing retail department.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and metric-based goals.
• Support execution of showroom KPIs, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs; provide in-the-moment coaching and guidance.
• Build relationships with high-value clients and ensure their needs receive a high level of service.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and with a solution-oriented mindset.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and conduct routine operational and safety checks.
• Conduct accurate fittings and pinning sessions, and complete appointments efficiently and on time.
• Hold the team accountable for fitting quality and efficiency; communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set expectations for alterations and delivery timelines.
• Support onboarding and training of new Style Guides on processes, metrics, and service standards.
• Mentor team members, provide ongoing feedback, and foster a positive, collaborative environment.
• Model a seamless customer experience and manage escalated concerns with tact, urgency, and a focus on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas to improve operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and advancement potential within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Opportunity to work for a company that values exceptional customer service and empowers its team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed