Showroom Team Lead

Indochino • Dallas, TX

5d • $20 - $26

About The Position

The Showroom Team Lead supports sales, daily showroom operations, fittings and alterations, team development, and customer experience. The role leads the sales team toward revenue and performance goals, supports customer appointments and walk-in traffic, coaches team members, and helps build relationships with high-value clients. The Team Lead assists with floor management and scheduling and serves as the acting sales-floor leader when the Showroom Manager is absent.

The role conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, and helps customers understand fitting and alteration timelines. It also supports onboarding and training, fosters a collaborative team environment, handles escalated customer concerns, and identifies opportunities to improve showroom performance and customer satisfaction. The compensation range is $20–$26; the posting does not specify the pay period.

Requirements

• At least 1 year of retail or customer service experience; fashion or another customer-focused environment is preferred.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Nice To Haves

• Retail or customer service experience in fashion or a customer-focused environment.

Responsibilities

• Lead the team to meet and exceed daily revenue and metric-based goals.
• Support showroom performance metrics, including sales targets, conversion rates, UPT, and average order value.
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs and provide in-the-moment coaching.
• Build relationships with high-value clients and ensure their needs are met with a high level of service.
• Assist with floor management, staff scheduling, and daily operational workflow.
• Serve as acting sales-floor leader when the Showroom Manager is absent.
• Ensure operational tasks are completed efficiently to support a seamless customer experience.
• Resolve customer issues professionally and with a solution-oriented mindset.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and ensure the showroom is prepared and secured.
• Conduct routine checks to ensure operational and safety standards are met during opening and closing.
• Conduct fittings and pinning sessions, ensuring garments meet customer expectations for fit and comfort.
• Manage customer appointments and complete fittings and alterations in a timely manner.
• Oversee the fitting process and hold the team accountable for quality and efficiency.
• Communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain attention to detail during fittings to uphold brand quality standards.
• Support onboarding and training for new Style Guides on processes, metrics, and service standards.
• Mentor team members and encourage consistent, exceptional customer experiences.
• Foster a positive, collaborative team environment aligned with company values.
• Provide ongoing feedback and encouragement to support team growth and accountability.
• Model a seamless, memorable customer experience and uphold the brand's customer experience standards online and offline.
• Manage escalated customer concerns tactfully and urgently, with a focus on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction.
• Contribute ideas to improve showroom operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers the team to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed