Showroom Team Lead

Indochino Showroom • New York, NY

11d

About The Position

The Showroom Team Lead supports showroom sales, operations, fittings and alterations, team development, and customer experience. The role leads the team toward revenue and performance goals, coaches team members, and helps ensure customers receive exceptional service. The Team Lead serves as the acting sales-floor leader when the Showroom Manager is absent and contributes ideas to improve showroom performance and customer satisfaction.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or another customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills, with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and metric-based sales goals, including sales targets, conversion rates, UPT, and average order value.
• Help manage customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs, and coach them to improve performance and customer interactions.
• Build relationships with high-value clients and ensure their needs are met.
• Assist with daily operations, including floor management, staff scheduling, and maintaining an efficient workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and contribute feedback and ideas to improve operations and merchandise presentation.
• Oversee opening and closing procedures, including showroom readiness, security, and routine operational and safety checks.
• Conduct fittings and pinning sessions, manage fitting and alteration appointments, and ensure work is timely, accurate, and meets quality standards.
• Hold the team accountable for fitting quality and efficiency, and communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set clear expectations for alterations and delivery timelines.
• Support onboarding and training for new Style Guides, and mentor team members through ongoing feedback and encouragement.
• Foster a positive, collaborative team environment aligned with company values.
• Model exceptional customer service across appointments and other customer interactions, manage escalated concerns, and uphold Indochino’s customer experience standards online and offline.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed