Showroom Team Lead

Indochino Showroom • San Diego, CA

13d

About The Position

The Showroom Team Lead provides sales leadership and operational support, helping the showroom team meet revenue and performance goals while delivering an exceptional customer experience. The role supports showroom operations, leads the sales floor when the Showroom Manager is absent, and helps develop team members through onboarding, coaching, and ongoing feedback.

The Team Lead also conducts customer fittings and pinning sessions, coordinates alterations with specialists, and helps ensure garments meet customers’ fit and comfort expectations. They contribute ideas to improve showroom performance, operations, merchandise presentation, and customer satisfaction. The compensation range is $22–$26.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team in high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team in meeting and exceeding daily revenue and metric-based goals, including sales targets, conversion rates, UPT, and average order value.
• Assist with managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for individual and team KPIs, and provide in-the-moment coaching and guidance.
• Build relationships with high-value clients and help ensure their needs are met.
• Support daily operations, including floor management, staff scheduling, and workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Resolve customer issues professionally and with a solution-oriented approach.
• Provide feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, prepare and secure the showroom, and check that operational and safety standards are met.
• Conduct accurate fittings and pinning sessions, and complete appointments and alterations-related work in a timely manner.
• Hold the team accountable for the quality and efficiency of fittings, and communicate customer requirements to tailors and alteration specialists.
• Explain the fitting process and set clear expectations for alterations and delivery timelines.
• Support onboarding and training for new Style Guides on processes, metrics, and customer service standards.
• Mentor team members, provide ongoing feedback and encouragement, and foster a positive, collaborative environment.
• Model exceptional customer service and ensure appointments and interactions meet the brand’s customer experience standards, online and offline.
• Manage escalated customer concerns with tact and urgency, focusing on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and the opportunity to advance within the company.
• Collaborative environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service and empowers employees to deliver memorable experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed