Showroom Team Lead (Part Time)

Indochino • Houston, TX

21h • $18 - $21

About The Position

The Showroom Team Lead supports sales performance and daily showroom operations while delivering Indochino’s customer experience standards. The role helps lead the team toward revenue and metric-based goals, manages appointments and walk-in traffic, coaches team members, and builds relationships with high-value clients. When the Showroom Manager is absent, the Team Lead serves as the acting leader on the sales floor.

The position includes supporting floor management and staff scheduling, overseeing opening and closing procedures, maintaining operational and safety standards, and resolving customer issues. The Team Lead conducts fittings and pinning sessions, coordinates with tailors and alteration specialists, and helps ensure alterations are completed efficiently and to quality standards. The role also supports onboarding and training, mentors colleagues, and identifies opportunities to improve sales, operations, customer satisfaction, and team engagement.

Compensation range: $18–$21 per hour.

Requirements

• At least 1 year of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• A keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Lead the team to meet and exceed daily revenue and metric-based goals, including sales targets, conversion rates, UPT, and average order value.
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for personal and team KPIs and coach them to improve performance and customer interactions.
• Build relationships with high-value clients and help ensure their needs are met.
• Assist with floor management, staff scheduling, and daily workflow.
• Act as the sales-floor leader when the Showroom Manager is absent.
• Complete operational tasks efficiently and resolve customer issues professionally.
• Share feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures and check that operational and safety standards are met.
• Conduct accurate fittings and pinning sessions and manage customer appointments efficiently.
• Oversee fitting quality and efficiency, collaborating with tailors and alteration specialists to communicate customer requirements.
• Explain the fitting process and set expectations for alteration and delivery timelines.
• Support onboarding and training for new Style Guides and mentor team members.
• Foster a positive, collaborative team environment and provide ongoing feedback and encouragement.
• Model exceptional customer service and Indochino’s customer experience standards online and offline.
• Handle escalated customer concerns with tact and urgency, focusing on positive outcomes.
• Identify opportunities to improve showroom performance and customer satisfaction, and contribute ideas for operations, sales strategies, and team engagement.
• Serve as a subject matter expert on fit, product knowledge, and customer experience.

Benefits

• Growth opportunities and potential to advance within the company.
• Collaborative work environment with supportive team members.
• Opportunity to contribute to a growing retail department and help shape the future of Indochino.
• Customer-focused workplace that values exceptional service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed