Showroom Experience Host (Part Time)

Brilliant Earth • San Jose, CA

6d • $20 - $22 • Onsite

About The Position

The Showroom Experience Host provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. The host is the initial company representative customers meet, greeting them on arrival and helping ensure the best possible showroom experience. Behind the scenes, the host keeps the showroom in pristine condition and balances multiple customer interactions with attention and care.

This is a part-time, in-person role at Brilliant Earth’s new San Jose location. The schedule is Thursday through Saturday, and candidates must be at least 21 years of age. The targeted compensation budget is $20–$22 per hour; the company may adjust this range at its discretion.

Requirements

• Must be at least 21 years of age.
• Passion for customer service and providing an exceptional customer experience.
• Strong attention to detail and appreciation for process in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and by chat.
• Collaborative, team-oriented approach.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Proactively greet, check in, and assist customers, creating a memorable one-on-one experience that reflects the luxury brand and product quality.
• Act as a brand ambassador by communicating the company’s brand values and mission.
• Conduct post-sale appointments to assist and educate customers returning for pickups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews and work with leaders to improve the customer experience.
• Maintain the luxury showroom’s appearance, cleanliness, and organization, including implementing new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure showroom standards are upheld and follow through on resolving identified opportunities.
• Serve as the liaison for facilities maintenance projects at the location, including troubleshooting and performing minor repairs as needed.
• Enforce waiting-room policies to provide a safe and pleasant experience for guests and ensure product security.
• Open and/or close the showroom and waiting area.

Benefits

• Career growth support, including regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs.
• Access to mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed