Director, Showroom Experience

Cambria•Eden Prairie, MN

2d•$110,438 - $154,453

About The Position

The Director, Showroom Experience leads the strategy and execution of customer experiences across Cambria’s 25+ Showrooms and Galleries. The role is responsible for elevating the customer journey, maintaining Cambria brand standards, and making these physical locations effective marketing and sales assets. In collaboration with other teams, the Director works to increase qualified leads and traffic, improve conversion, and establish accurate, actionable location-level KPIs. The position develops sales and operational practices, supports training and development for showroom staff, oversees resources across locations, and manages projects for new locations and remodels. It also partners across Marketing, Digital, Real Estate, Operations, Samples Fulfillment, Salesforce, and business intelligence teams to improve showroom performance and ensure consistent execution. Regular travel and time spent working in showrooms are expected to assess and refine processes firsthand. The role requires a bachelor’s degree and at least five years of retail sales experience with management experience. The position involves regional, national, and Canadian travel, including up to 75% air travel, and requires the ability to lift up to 40 pounds.

Requirements

Bachelor’s degree in marketing, business, Interior Design, or a similar field.
At least 5 years of retail sales experience with management experience.
Working knowledge of Google Suite, Microsoft Office, and Salesforce.
Travel regionally, nationally, and in Canada; possess or be willing to secure a valid passport.
Ability to lift up to 40 pounds for displays, samples, and other marketing materials.

Nice To Haves

Home or design experience and understanding of the industry.

Responsibilities

Transform showrooms from passive hosting spaces into disciplined, luxury consultative sales environments to drive Cambria sales.
Develop operational best practices for Sales District Managers and Gallery and Showroom staff, and create a culture of accountability.
Ensure showroom staff receive appropriate sales training and development through the Learning and Development department.
Manage financial and non-financial resources effectively and efficiently across all locations.
Manage projects for new locations and remodels after they are identified by the Showroom and Gallery leadership team.
Facilitate knowledge sharing among showroom partners and sales associates to improve event frequency and return on investment.
Travel to locations and engage with Field Sales leaders to gather insights and identify issues that need to be addressed.
Work in showrooms to experience and refine processes and identify opportunities.
Develop and deploy strategies, processes, and tools to increase foot traffic, improve conversion, and elevate the experience at Showrooms and Galleries.
Develop and deploy lead-management strategies to increase year-over-year qualified foot traffic and improve conversion rates.
Coordinate with Marketing, Digital, and other teams to develop strategies for marketing locations and driving traffic.
Partner with Marketing, Real Estate, and Operations to optimize showroom spaces for business and represent the Cambria brand effectively.
Work with Samples Fulfillment to ensure optimal sample distribution to consumers and trade.
Engage local Field Sales Management to drive local execution of programs and effective communication.
Define and develop KPIs and standard deliverables to measure success and hold stakeholders accountable.
Partner with Salesforce, BI, and other teams to implement a model and achieve complete adoption.
Use technology and automation, including cameras and AI, where possible to inform strategies.
Develop action plans and lead initiatives that use insights to drive improvements.