Director, Showroom Experience

Cambria•Eden Prairie, MN

About The Position

The Director, Showroom Experience leads the strategy and execution of customer experiences across Cambria’s 25+ Showrooms and Galleries. The role is responsible for elevating the customer journey, maximizing the value of these physical marketing assets, and creating luxury consultative sales environments that support customer satisfaction, loyalty, qualified leads, traffic, and sales conversion. The Director develops operational standards, sales and lead-management strategies, and measurable KPIs, using location-level data and insights to improve performance and accountability. This position partners with Sales, Marketing, Digital, Real Estate, Operations, Learning and Development, Samples Fulfillment, Salesforce, and Business Intelligence teams. It involves regular work and travel to showroom locations, engagement with field sales leaders and showroom partners, and project management for new locations and remodels. Travel is required regionally, nationally, and in Canada, with up to 75% air travel. The role requires the ability to lift up to 40 pounds for displays, samples, and other marketing materials. Cambria’s starting salary range is $110,438–$154,453. Individual pay depends on factors including work location, job-related experience, and relevant education or training. Employment offers are contingent on successful completion of a background verification check, subject to applicable laws and regulations.

Requirements

Bachelor’s degree in marketing, business, interior design, or a similar field.
At least 5 years of experience in retail sales with management experience.
Working knowledge of Google Suite, Microsoft Office, and Salesforce.
Willingness to travel regionally, nationally, and in Canada, including up to 75% air travel.
Must possess or be willing to secure a valid passport.
Ability to lift up to 40 pounds for displays, samples, and other marketing materials.
Office work involving telephone and computer use.

Nice To Haves

Home or design experience and understanding of the industry.

Responsibilities

Transform showrooms from passive hosting spaces into disciplined luxury consultative sales environments to drive Cambria sales.
Develop operational best practices across retail operations for Sales District Managers and Gallery and Showroom staff, and create a culture of accountability.
Ensure appropriate sales training and development for Showroom staff through the Learning and Development department.
Manage financial and non-financial resources effectively and efficiently across all locations.
Manage projects for new locations and remodels after they are identified by the Showroom and Gallery leadership team.
Facilitate idea-sharing among showroom partners and sales associates to improve the frequency and return on investment of events.
Travel regularly to locations and engage Field Sales leaders to gather insights and identify issues firsthand.
Work frequently in Showrooms to experience and refine processes and identify opportunities.
Develop and deploy strategies, processes, and tools to increase foot traffic, improve conversion, and elevate the Showroom and Gallery experience.
Develop and deploy lead-management strategies to increase year-over-year qualified foot traffic and improve conversion rates.
Coordinate with Marketing, Digital, and other teams to market locations and drive traffic.
Partner with Marketing, Real Estate, and Operations to optimize spaces for business and ensure Cambria’s brand is represented effectively.
Work with Samples Fulfillment to support optimal distribution of samples to consumers and trade.
Engage local Field Sales Management to drive local execution of programs and effective communication.
Develop and manage measurable KPIs to drive stakeholder accountability; define success measures and standard deliverables for showroom staff.
Partner with Salesforce, Business Intelligence, and other teams to implement a model with complete adoption.
Use technology and automation, including cameras and AI where possible, to inform strategies.
Develop action plans and lead initiatives that use insights to drive improvements.