Guest Experience Host - Part Time (Seasonal)

Philbrook Museum of Art Inc • Tulsa, OK

14h • Onsite

About The Position

Philbrook Museum of Art is seeking a friendly, helpful, and enthusiastic Guest Experience Host to facilitate memorable, high-quality guest experiences and help provide a safe and secure environment for guests, staff, volunteers, collections, facilities, and grounds. Hosts station in and move throughout the Museum’s facilities, galleries, and grounds, proactively engaging with and assisting guests while helping protect people and artwork and exceeding guest expectations.

This is a seasonal, part-time role primarily for November and December. The start date is in early November. The schedule includes evenings and weekends, Wednesday through Sunday. Variable hours are available before November 27, with 15–30 hours available from November 27 through January 3. Candidates must be available for most of the crucial dates listed in the posting without major vacations or time off.

Philbrook Museum of Art is a cultural institution in Tulsa, Oklahoma, welcoming approximately 150,000 visitors each year. The Museum is housed in a 1920s Italianate villa set within 25 acres of designed gardens and features a collection of approximately 16,000 objects and rotating exhibitions. Its collection and programs serve a broad range of cultures, time periods, and perspectives, with a mission to foster learning, inspiration, fun, new ideas, diverse perspectives, and social connection.

Requirements

• High school diploma or equivalent, with a combination of education, training, and experience.
• At least six months of customer service experience; public-facing experience is preferred.
• Excitement for and commitment to Philbrook’s mission.
• Friendly demeanor and ability to work as part of a team.
• Ability to multitask.
• Excellent attendance and punctuality.
• Availability for most of the listed crucial dates without major vacations or time off.

Nice To Haves

• Customer service experience in a public-facing position.

Responsibilities

• Station in and move throughout the Museum’s campus, inside and outside, to support guest experience and safety operations.
• Welcome guests and proactively provide information and answer questions about the Museum, collection, gardens, programs, and amenities.
• Communicate visitor guidelines and enforce safety and security procedures to help protect people and artwork.
• Support institutional accessibility and inclusion efforts.
• Respond to guest inquiries and complaints, collect and share visitor feedback, and help maintain a safe and organized appearance throughout all locations.
• Assist Guest Experience Sales Associates during peak attendance by greeting guests and scanning digital tickets at the admissions desk.
• Provide exceptional service and demonstrate integrity and professionalism when interacting with Philbrook Members and the public.
• Share relevant information with management and other departments to help ensure successful daily operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED