Showroom Host, Part Time

Rio Las Vegas•Rio Las Vegas, NV

14h•Onsite

About The Position

The Showroom Host monitors customer service at shows and events in entertainment venues and assists with event preparation and conclusion. The role includes scanning tickets, escorting guests to their assigned sections, and securing the venue during performances. Showroom Hosts help ensure operational efficiency and a high level of customer service throughout performances.

Requirements

Enjoy working with the public and be able to provide quality customer service.
Be able to solve problems quickly and courteously.
Have excellent communication and problem-solving skills, including the ability to maintain composure under stress.
Be available to work flexible shifts at night, on weekends, and on holidays.
Understand and adhere to established policies and procedures.
Be familiar with the location and operation of emergency exits and equipment.
Be able to assist patrons with ADA and other special needs.
Be able to read event tickets in dim lighting with a flashlight; visual acuity must be corrected to read print as small as 11-point.
Be a high school graduate or equivalent.
Be at least 21 years of age.
Be able to qualify for licenses and permits required by federal, state, and local regulations.
Be able to work under time constraints and within established deadlines.
Regularly lift or move up to 10 pounds and be able to push, pull, reach, bend, twist, kneel, and balance.
Be able to repeatedly climb stairs to provide staff coverage throughout venue areas.
Be able to lift items weighing up to 75 pounds, including stanchions, boxes, chairs, and tables.
Be able to stand and walk for long periods, sometimes for the full duration of a show or event.

Nice To Haves

Prior customer service experience is preferred.
Experience in a theater, show, or event setting is highly desired.
Availability to work weekends.
Availability to work at least four full shifts.

Responsibilities

Ensure the theater is presentable before doors open, using the Daily Inspection Checklist.
Attend mandatory pre-shift meetings with the Showroom Supervisor as scheduled.
Report to the assigned area by the designated time with a radio and earpiece, ready to work.
Work with the Showroom Supervisor to ensure policies and procedures are followed.
Coordinate with the Box Office regarding VIP and VVIP guests and seating reconfigurations.
Use sound judgment to manage the flow of customers entering and leaving venues.
Perform assigned duties, which may include checking cameras or recording devices, setting up and striking chairs, tables, stanchions, and sign holders, taking or scanning tickets, handing out programs, escorting patrons to seats, assisting patrons with special needs, and coordinating backstage tours.
Understand and perform the duties of the assigned role.
Monitor the assigned area for safety, cleanliness, and functionality before and during shows, and report concerns to the Showroom Manager.
Respond quickly and courteously to patrons’ needs, questions, comments, and concerns.
Walk through the assigned area at the end of an event to retrieve lost items and turn them in to Security.
Follow established policies and procedures and assist with Front of House emergency procedures.
Know the location and operation of emergency exits and equipment.
Assist the House Manager with procedures for injuries and medical problems.
Provide patrons with accurate information about venue logistics, show or event information, and general building history.
Write show reports.