Showroom Host - NYC, Full Time

Babylist • New York, NY

9d • Onsite

About The Position

Babylist is the leading platform for expecting and new families, and our showrooms are where that mission comes to life in person. The Showroom Host plays an essential role in helping guests build their registry, discover the best baby products, and feel genuinely cared for from start to finish. This role reports to the Showroom Manager and works closely with the rest of the NY Showroom team. This is a fully on-site role at our New York City showroom.

Requirements

• Minimum 2 years of experience in a retail or guest service role
• Highly motivated and exude an energetic, friendly, and upbeat attitude
• Passion to deliver the very best in customer experience and do so by creating genuine and warm connections
• Work well with others and believe in the power of teamwork and collaboration
• Excellent communication skills both internally with teammates and externally with guests
• Thrive in a dynamic environment and can manage multiple tasks
• Strong problem-solving and decision-making abilities
• Flexible with availability and open to working varied shifts, including nights, weekends, and holidays. Weekend availability is required
• Able to lift and carry 25-30 lbs, and able to stand 8-10 hours

Responsibilities

• Be a Babylist ambassador by delivering exceptional service and helping guests navigate the showroom experiences
• Answer guest questions and help them select and register for products by listening to their needs and leveraging product knowledge
• Participate in ongoing training and education to maintain knowledge of product features, benefits, and safety guidelines
• Support the guest experience as needed with retail systems and tools, and knowledge on Babylist registries
• Assist in showroom operations such as pop-ups, events, inventory receiving, visual merchandising and upkeep of showroom maintenance (eg. cleaning/janitorial duties)
• Meet and exceed goals and performance metrics, like guest satisfaction and product knowledge proficiency
• Collaborate with the Showroom team on ways to constantly improve the Babylist showroom experience
• Support Babylist content and social media team (if applicable)

Benefits

• Competitive pay weekly
• Company-paid medical, dental, and vision insurance
• 401(k) with company match
• Flexible spending accounts
• Paid parental leave
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed