Host - Part Time

Sage Hospitality • Denver, CO

11h

About The Position

The Host maintains an efficient and courteous restaurant operation by greeting arriving customers, seating them, establishing rapport, and assisting with restaurant service. The role also receives and accurately processes payment for restaurant charges. The position starts at $20.00 per hour and is part-time.

Requirements

• High school diploma or equivalent.
• At least 3 months of experience in a position involving substantial cash-handling responsibilities and customer-service exposure.
• High-school-graduate-level mathematical aptitude; knowledge of standard cash-handling procedures and computerized cash-register systems.
• General knowledge of customer-service skills, restaurant operations, and food-service principles.
• Ability to communicate verbally and in writing in English, follow written and verbal instructions, and work on multiple tasks at once.
• Ability to use tact and understanding when handling a range of customer-service problems, including stressful and highly emotional situations.
• Ability to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
• Ability to lift and carry trays and bus tubs weighing up to 10 pounds.
• Ability to stand throughout the entire shift and lift arms above the head to retrieve objects from shelves.
• Vision sufficient to read written communications, computer screens, and printouts; see colors; and survey a room in dim lighting.

Responsibilities

• Greet arriving customers cordially and escort them to assigned tables; issue menus and learn about special needs or requests.
• Assign sections and notify servers of new seats so guests receive prompt and appropriate attention.
• Remain visible at the cashier station and circulate through the restaurant to assist servers, respond to customer requests, and assess operational efficiency for management.
• Receive payments and process transactions using a computerized cash register, counting change aloud.
• Verify guest-check items, pricing, discounts, and payment methods for accuracy.
• Ensure charge vouchers are complete and verify dates, amounts, authorization numbers, and signatures.
• Request feedback from departing customers, take written notes, and report comments to management.
• Distribute and account for checks issued to servers by maintaining an accurate written issuance log throughout the shift.
• Count daily revenue using a calculator, balance it against cash-register reports, and promptly alert management to discrepancies.
• Balance and reconcile computerized and manual reports at the end of each shift and present organized daily business records to the Accounting Department.
• Help maintain a clean and attractive restaurant by vacuuming, sweeping, and completing general cleaning and sidework duties.
• Check table setup and seating before opening.
• Report maintenance or housekeeping discrepancies to management in writing immediately.
• Maintain a professional appearance and a friendly, cheerful, courteous demeanor.

Benefits

• Eligible to participate in the property tip program.
• Paid sick time in accordance with Colorado law.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Employee Assistance Program.
• Discounts on hotels, restaurants, and more.
• Eligible to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED