Showroom Associate - Fulltime

Samuel & Sons•Los Angeles, CA

1d•Onsite

About The Position

The Showroom Associate supports the daily operations of Samuel & Sons’ Los Angeles showroom, helping deliver a seamless, elevated client experience in a luxury trade environment. The role manages sample inventory, fulfills and ships sample and order requests, and maintains showroom presentation standards. It also supports administrative work related to orders, reserves, sample placements, and new client account registrations. The position balances stockroom, operational, and client-facing responsibilities and calls for strong organization, adaptability, teamwork, an interest in design, and a commitment to exceptional service. The role works with the showroom sales team and communicates with clients, internal teams, and management to support daily operations, respond to client needs, resolve routine issues, and escalate concerns when appropriate. It includes receiving and processing shipments, coordinating stock transfers, maintaining accurate records, and adapting to changing priorities. The posted pay is $21 per hour.

Requirements

High school diploma or GED.
Previous experience in customer service, retail, showroom operations, or administrative support.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
Strong data entry skills with attention to accuracy and detail.
Ability to learn and navigate order-processing, inventory-management, and client-account systems.
Ability to manage professional email correspondence and routine client inquiries.
Strong organizational skills and ability to manage multiple priorities.
Excellent attention to detail and commitment to accuracy.
Clear and professional written and verbal communication skills.
Team-oriented mindset and collaborative approach to work.
Ability to prioritize tasks and adapt to changing needs in a fast-paced environment.
Professional and customer-focused approach to client interactions.
Dependable, proactive, and willing to learn new processes and responsibilities.
Effective problem-solving skills, including recognizing when assistance or escalation is needed.
Ability to lift, carry, and move materials weighing up to 30 pounds.
Ability to safely use a step ladder to access and organize merchandise.
Ability to stand, walk, or sit for extended periods while performing showroom and stockroom duties.
Ability to bend, reach, and handle samples, inventory, and display materials as required.

Nice To Haves

Familiarity with shipping, receiving, and inventory processes.

Responsibilities

Prepare, fulfill, and ship sample requests for the showroom and representative showrooms, ensuring accuracy, quality, and timely delivery.
Maintain organized and accurate sample inventory, including memo sample trays, replenishment stock, and returned samples, and assist with biannual inventory cycle counts.
Receive, inspect, and process incoming shipments, including new collections and display items, ensuring accurate handling and placement.
Coordinate weekly transfers of display stock from the warehouse to the showroom, ensuring timely replenishment and accurate inventory records.
Remove discontinued items from inventory and the showroom floor while maintaining accurate records and organized stock.
Maintain a clean, organized, and visually appealing showroom, ensuring samples, displays, and sales tools meet the company’s luxury presentation standards.
Partner with the showroom sales team to support daily operations, respond to client needs, and contribute to the sales and service experience.
Assist clients with sample requests, order inquiries, product availability, and pickups, escalating complex matters as needed.
Process orders, reserves, sample placements, book requests, and new client account registrations in accordance with established procedures.
Perform accurate and timely data entry, maintain client and order records, and support routine client service and administrative activities.
Coordinate shipping, receiving, and stock checks, ensuring accuracy, timely follow-through, and effective communication with relevant teams.
Communicate proactively with clients, internal teams, and management to address inquiries, resolve routine issues, and escalate concerns when appropriate.
Adapt to changing priorities and support stockroom, administrative, and client-facing responsibilities to meet daily showroom needs.