Showroom Account Advisor - LA

Corston Architectural Detail•Los Angeles, CA

2d•Onsite

About The Position

The company Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last. We’ve grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way. This is an exciting opportunity to join Corston US at a pivotal stage, as we prepare to launch our first California showroom located in West Hollywood. As a Showroom Accounts Advisor, you will report to the Showroom Accounts Manager and will play a key role in delivering best-in-class customer experiences and building strong relationships with showroom visitors. You will be passionate about customer service and committed to providing exceptional support via telephone, email and other communications. Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. This is a mixed role combining customer experience and showroom responsibilities. You’ll be a confident communicator and a natural relationship builder – comfortable engaging with walk-in customers, handling enquiries, and resolving customer support tickets. You will take responsibility for the showroom pipeline and follow up on samples and quotes working closely with the Showroom Accounts Manager.

Requirements

Excellent verbal and written communication in English and Spanish
Experience within the home and interiors industry
Must have a minimum of 2 years’ customer service and sales experience
Must have HubSpot or SalesForce experience
Ability to handle a high volume of calls and emails efficiently
High performer mindset

Responsibilities

Provide excellent customer service via telephone, email, face to face and other communications
Manage the showroom pipeline – engaging with customers post-visit
Follow up on trade applications no spend, samples sent and quotations
Handle a high volume of daily customer enquiries efficiently and professionally
Proactively approve and contact trade applicants who have not yet purchased
Engage with customers in a friendly, attentive, and professional manner
Prepare and manage customer quotes
Maintain up to date and accurate records of our customers within our CRM system
Utilize databases to support outreach within the trade industry