Short-Term Disability Analyst
About The Position
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Home Depot Short-Term Disability team. The Ability Analyst, quickly investigates claims to determine if the insured person qualifies for short-term benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.
Requirements
- High School Diploma/GED required
- 1+ years of customer service experience required
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
- Professional verbal and written communication skills
- Highly organized with strong problem-solving skills
- Detail-oriented with the ability to maintain a high level of quality and accuracy while meeting productivity expectations in a fast-paced environment
- Ability to thrive in a structured team environment
- Ability to excel in a high-volume, ever-changing environment
- Readily embraces change and champions innovation
Nice To Haves
- Associate's or Bachelor's degree preferred
- 1+ years of claims experience preferred
- Medical terminology experience preferred
Responsibilities
- Provide exceptional customer service by consistently meeting the needs and expectations of both internal and external customers.
- Thrive in a fast-paced environment while serving as a key point of contact for internal and external stakeholders, gathering and communicating information related to Short-Term Disability claims.
- Apply critical thinking, analytical skills, and mathematical aptitude to evaluate information, exercise sound judgment, and reach appropriate conclusions.
- Leverage business acumen and technical expertise to make informed decisions based on analysis, experience, and judgment, with appropriate management guidance.
- Foster a positive, collaborative team environment and support Group Benefits Claims' Diversity and Inclusion initiatives and business objectives.
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
