Long Term Disability Analyst
About The Position
The LTD Sr. Ability Analyst primarily investigates claims to determine if the insured person qualifies for LTD benefits and monitors claims for ongoing eligibility. The LTD Sr. Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Requirements
- 1+ years of experience providing quality customer service is required
- High School Diploma/GED is required
- Strong organizational and prioritization skills
- Exceptional problem-solving skills
- Professional verbal and written communication skills
- Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment
- Ability to thrive in a structured team environment
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
- As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course.
Nice To Haves
- 1+ years of claims experience is a plus
- Experience with medical terminology is a plus
- Associate’s or Bachelor’s Degree is preferred
Responsibilities
- Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions.
- Analyze medical and financial information to determine eligibility for benefits.
- Provide exceptional customer service using professional written and verbal communication skills.
- Maintain a dedication to meeting the expectations and requirements of internal and external customers.
- Help to create a positive team environment that is inclusive to all employees.
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
