Team Lead, Long-Term Disability Claims
About The Position
The Team Lead, Long-Term Disability Claims will deliver benefit experiences that help create and protect financial wellness, making a meaningful impact on the lives of our customers and our communities. The preferred work arrangement for this position is hybrid (Newark, NJ, Scottsdale, AZ or Portland, ME) and requires on-site presence on a recurring basis, as determined by business needs. While a hybrid work arrangement is strongly preferred, exceptionally qualified virtual candidates will also be considered. For employees in a hybrid arrangement, your manager will provide additional details regarding the specific number of days you will be expected to work on-site.
Requirements
- Minimum of three years in a Group Insurance Operations or claims experience required.
- A proven understanding of LTD claim management processes and offset management required.
- Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.
- Detail oriented with solid interpersonal skills.
- Proven strong Customer Service skills.
- Prior coaching, mentorship or leadership skills are a must.
- Ability to solve problems independently.
- Proven focus on continuous improvement.
- Ability to collaborate across business.
- Strong communication (verbal and written) and time management skills required.
- Proficiency in Teams, MS Word, and Excel.
Nice To Haves
- Bachelor’s Degree preferred.
- Direct supervisory experience a plus.
Responsibilities
- Lead the team to achieve customer service and claims management excellence.
- Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.
- Monitor, track and analyze reporting to ensure appropriate offset management of claims.
- Develop effective action plans that result in improved team and individual performance.
- Build and maintain internal and external customer relationships.
- Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.
- Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.
- Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.
- Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
