The Shop Stock Supervisor, Full-Time

HOUSTONIAN CAMPUS LLC•Houston, TX

55d•Onsite

About The Position

The Stock Supervisor provides operational and retail support to the Retail Management and Buying Team by receiving, shipping, merchandising and stocking of products and resources across campus. This employee will follow all inventory and departmental policies and procedures, assist in ticketing product(s), stocking and restocking merchandise for floor presentation according to visual standards, maintain the stock levels at all outlets as determined, maintain retail areas in a neat and orderly fashion, assist with the monthly recordkeeping of inventory counts as well as assist with the physical inventory process(s). The Stock Supervisor will also share any feedback on assortments to provide maximum sales and meet financial objectives while achieving a superior service atmosphere in line with company philosophies. Through collaboration with the store management team and operations, they will help coach behaviors to all associates regarding restocking and reticketing to cultivate a high performing team to deliver a best-in-class experience to our customers. They will leverage all operational processes to deliver a seamless customer experience when dealing with special orders and Pop-Ups. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Requirements

High School Diploma required
5+ years of guest experience
Thorough understanding of retail knowledge and inventory skills/systems
Must have ability to process information/merchandise through POS register system
Must be detail-oriented and have strong organizational and follow up skills
Ability to operate all equipment necessary to perform the essential functions of the job
Exceptional written and verbal communication skills
Must be able to work a flexible schedule that fits the need of the business, including holidays, evening, overnight and weekend shifts
Ability to work independently and as part of a team
Must have ability to adhere to all company policies and procedures
Flexible availability, including evenings, weekends, and holidays.
Must be able to meet the following minimum physical requirements for at least an eight-hour shift:
Physical Stamina: Physical requirements of this position include having the ability to: sit/stand for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 100+ lbs.
Must be able to stand on a 6’ ft. ladder
Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
Vision: Must be able to accurately read instructions, reports, and excel documents. Must be able to work with computers.
Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.

Responsibilities

Help manage and direct all incoming shipments to store for resale or operations across campus
Ensure sales floors/outlets are consistently replenished throughout the day/week.
Prioritize replenishment based on sales volume, customer demand, and/or store needs.
Communicate with managers/buyers regarding low-stock and high demand items.
Ensure all procedures are implemented and followed – knowledge of open to buy and processing of product with purchase orders, along with focusing on timeliness, accuracy and completion.
All goods should hit the floor within 48 hours of receipt
Partner to help manage an accurate and timely process for all return-to-vendors and damaged/defectives
Help with physical inventories, protect company assets and decrease shrinkage via staff training, accuracy and timeliness in importance of ticketing process
Maintain a clean and orderly stockroom/receiving area and to ensure accuracy, shrinkage and staff can easily locate
Performs any other duties as assigned by manager(s) or buyer(s)
Have a working understanding of how inventory movement though sales and returns affects inventory accuracy
Partners with ROM and AM in getting goods to the floor
Follow all company loss-prevention procedures
Monitor inventory movement to help prevent theft or inventory loss
Ensure proper handling of high-value merchandise
Maintain a safe working environment in the stockroom
Follow OSHA/company safety standards and proper lifting procedures
Report safety hazards, damaged or unsafe equipment and any security concerns
Help prioritize and process receipts, special orders and reorders to increase daily sales
Knowledge of Yellow Dog System along with reporting
Help develop and train staff to maintain an organized backroom
Partner with managers in merchandising, new rollouts, floor sets, etc
Partner with Inventory Managers for daily stock retrieval
Ensure staff is aware and trained in the basics of ticketing, stocking and merchandising
Collaborate with all leaders to execute and identify shipment processing, merchandising, restocking and inventory initiatives and provide ideas as how to improve processes
Help identify opportunities to improve stockroom efficiency and reduce wasted time
Help to prepare the store for events, holidays and seasonal transitions