Shop Service Supervisor, San Antonio

Terex Corporation•San Antonio, TX

1d•Onsite

About The Position

The Shop Service Supervisor manages and plans daily job scheduling and provides excellent service to the area customer base. The role leads and motivates Shop Service Technicians and oversees operations, planning, budget setting, cost control, and profit maximization. The supervisor supports customer satisfaction by coordinating service work, resolving issues, and maintaining strong communication with customers and the office. The position is onsite in San Antonio, Texas, and may involve work at customer sites and occasional overnight travel.

Requirements

High school diploma or GED.
At least 1 year of lead or supervisor experience.
At least 2 years of mechanical experience with heavy equipment.

Nice To Haves

At least 2 years of experience managing technicians.
Ability to pass a motor vehicle record (MVR) check.
Two-year technical degree.
Automotive, heavy equipment, or shop-environment experience.
Thorough knowledge of electrical theory for power and controls.
Familiarity with utility equipment.
Operations experience.
Previous experience running a Service Department.
Understanding of OSHA/ANSI standards.
Strong organizational and prioritization skills.
Thorough understanding of the financials for a service company.
Intermediate proficiency with Microsoft Office products, including basic to intermediate Excel skills.
Customer focus and good interpersonal and verbal and written communication skills.
Collaborative leadership skills.
SAP experience.

Responsibilities

Manage, motivate, and lead the daily work activities of Shop Service Technicians, providing supervision and managerial support.
Promote professionalism and a high standard of customer service.
Expedite service orders and calls when necessary.
Sell repairs and follow up on work.
Track and follow up on leads from field technicians and inspectors.
Develop quotes in a timely manner.
Schedule preventive maintenance and equipment repair activities.
Resolve customer issues and complaints.
Complete, process, and route appropriate paperwork.
Communicate effectively with customers and the office.
Perform service work to assist with overflow and emergencies as needed.
Source difficult-to-find parts.
Coordinate procurement of supplies, materials, equipment, and subcontract labor for jobs.
Monitor and coordinate maintenance of company equipment and assets to keep them in proper condition and working order.
Inspect overhead cranes and hoists, conduct spot inspections and audits of Service Technicians’ equipment and vehicles, and record results.
Enter data into the SAP database as necessary and use Microsoft Office applications.
Handle branch activities such as shipping and receiving, shop cleanliness, equipment and building maintenance, and answering phones.