Shop Service Supervisor, San Antonio

Terex Corporation•San Antonio, TX

2d•Onsite

About The Position

The Shop Service Supervisor manages and plans daily job scheduling and provides excellent service to the area's customer base. The role manages and motivates Shop Service Technicians, including overseeing operations, planning, budget setting, cost control, and profit maximization. The successful candidate can establish and accomplish goals and priorities, develop and use resources effectively, and achieve outcomes that consistently exceed customer expectations. This is an onsite position in San Antonio, Texas. The supervisor may perform service work to assist with overflow and emergencies and may travel periodically to customer sites in a company vehicle, including occasional overnight travel. Work environments and conditions vary depending on assignment.

Requirements

High school diploma or GED.
At least 1 year of lead or supervisor experience.
At least 2 years of mechanical experience with heavy equipment.

Nice To Haves

At least 2 years of experience managing technicians.
Ability to pass an MVR.
Two-year technical degree.
Automotive, heavy equipment, or shop-environment experience.
Thorough knowledge of electrical theory for power and controls.
Familiarity with utility equipment.
Operations experience.
Previous experience running a Service Department.
Understanding of OSHA/ANSI standards.
Strong organizational and prioritizing skills.
Thorough understanding of the financials for a service company.
Intermediate proficiency with Microsoft Office products, including basic-to-intermediate Excel skills.
Customer focus and good verbal and written interpersonal and communication skills.
Collaborative leadership skills.
SAP experience.

Responsibilities

Manage, motivate, and lead the daily work activities of Shop Service Technicians, providing supervision and managerial support.
Ensure professionalism and a high standard of customer service.
Expedite service orders and calls when necessary.
Sell repairs and follow up on additional work.
Track and follow up on leads from field technicians and inspectors.
Develop quotes in a timely manner.
Schedule preventive maintenance and equipment repair activities.
Resolve customer issues and complaints.
Complete, process, and route appropriate paperwork.
Maintain a high level of communication with customers and the office.
Perform service work to assist with overflow and emergencies as needed.
Source difficult-to-find parts.
Coordinate procurement of supplies, materials, equipment, and subcontract labor for jobs.
Monitor and coordinate maintenance of company equipment and assets to ensure they are in proper condition and working order.
Inspect overhead cranes and hoists, conduct spot inspections and audits of technicians’ equipment and vehicles, and record the results.
Enter data into the SAP database and use Microsoft Office applications as necessary.
Handle branch activities such as shipping and receiving, shop cleanliness, equipment and building maintenance, and answering phones.