Shop Parts Coordinator

HOLT Group•Irving, TX

55d•Onsite

About The Position

The Shop Parts Coordinator supports the Service Department by ordering, staging, inspecting, and returning parts and cores. The role also completes inventory functions and maintains the cleanliness of the parts warehouse. The incumbent is expected to demonstrate alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position models and promotes HOLT’s Values Based Leadership tools, models, and processes. It helps ensure service department parts availability, processes credits, assists the parts counter and will-call customers, and delivers parts to job sites and customer locations as needed. Inventory work includes daily bin and cycle counts, stocking orders, receiving and acknowledging back orders, and picking, packing, and shipping parts orders. The role requires safe work practices, compliance with company policies, regular and punctual attendance, and participation in an after-hours call-out rotation. Overtime may be required based on workload and customer needs. The position requires a valid driver’s license; travel is minimal for training, while daily travel varies depending on parts deliveries to customers and field technicians in a company vehicle. The work is regularly indoors and occasionally outdoors under cover, and may involve distracting or uncomfortable noise, enclosed or open vehicles or equipment, and common protective or safety equipment.

Requirements

High school diploma or equivalent.
One or more years of experience.
Successfully met the requirements for Parts Warehouse Associates 1 and 2.
Valid driver’s license.
Knowledge and proficiency with current computer software, including Microsoft Office applications such as Excel and Word.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Knowledge of safe work procedures and practices.
Verbal and written communication skills, including the ability to communicate clearly and effectively and understand information.
Ability to work independently and as part of a team.
Exceptional customer service skills and ability to maintain good relationships with customers and co-workers.
Operation and control skills for equipment or systems.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate a conventional forklift.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes.
Ensure appropriate parts are available for the Service Department and order parts as necessary.
Maintain parts inventory and warehouse cleanliness.
Process credits as needed.
Assist the parts counter and will-call customers.
Deliver parts as needed to job sites and customer locations.
Perform parts inventory functions, including daily bin and cycle counts, stocking orders, receiving and acknowledging parts back orders, and picking, packing, and shipping parts orders.
Work safely and comply with applicable safety policies and company policies, procedures, and standards.
Participate in the after-hours call-out rotation to assist customers, adhering to the schedule and call-out reporting requirements.
Work overtime as required by workload and customer needs, including on-call rotation.
Maintain regular and punctual attendance.
Perform other duties as assigned.