0171 - Rochester NY - Shop Mechanic Bike&Snow

REI (Recreational Equipment Inc.)•Rochester, NY

About The Position

REI Co-op seeks a Bike and Ski Shop Mechanic to support customers and contribute to a better outdoor experience. The role is a member of the retail store Shop team and involves assembling REI equipment, performing shop services, and providing customer service in the shop and on the sales floor. The mechanic services and repairs bikes and/or snow sports equipment to industry standards; work may include the rental department. The position requires product and service knowledge, technical proficiency, and a focus on safe, high-quality work.

Requirements

Demonstrated technical skills and proficiency.
Ability to transfer 40 pounds.
Ability to work a flexible schedule based on business needs.
Ability to complete required training and certifications.
Enjoys communicating and building relationships inside and outside the organization.
Sets practical goals and establishes priorities to achieve business goals.
Organizes and uses resources to meet deadlines and communicates plans and progress.

Nice To Haves

Bike and snow sports equipment assembly experience.

Responsibilities

Assess customer needs and assist with transactions.
Participate in REI Sales and Service Training and promote REI goods and services.
Assemble REI equipment and service and repair bikes and/or snow sports equipment to industry standards.
Provide customer service in the shop and on the sales floor, including sharing product and service knowledge and recommendations.
Maintain equipment and ensure a clean, secure, and safe work environment.
Produce quality work that meets or exceeds industry standards.
Report quality and safety issues to shop managers.
Follow REI loss prevention and safety procedures.
Complete required training and certifications.
Work a flexible schedule based on business needs.
Perform additional duties as assigned.