0164 - Alpharetta GA - Shop Mechanic Bike&Snow
About The Position
REI Co-op is seeking a Bike and Ski Shop Mechanic to provide customers with knowledge, recommendations, and daily engagement that improve their outdoor experience. This role is a vital member of the retail store Shop team and involves assembling REI equipment, performing shop services, and delivering exceptional customer service in the shop and on the sales floor. The mechanic services and repairs bikes and/or snow sports equipment to industry standards. The position may also include work in the rental department. The role requires technical proficiency, attention to safety and quality, and the ability to communicate effectively with customers and coworkers. The mechanic helps customers confirm that equipment is fitted correctly and maintained, and shares knowledge of REI products and services. Work schedules may be flexible based on business needs.
Requirements
- Demonstrated technical skills and proficiency.
- Complete required training and certifications.
- Ability to transfer 40 pounds.
- Ability to work a flexible schedule based on business needs.
- Communicate and build relationships inside and outside the organization.
- Set practical goals, establish priorities, organize and use resources to meet deadlines, and communicate plans and progress.
Nice To Haves
- Bike and snow sports equipment assembly experience.
Responsibilities
- Assess customer needs and assist with transactions.
- Participate in REI Sales and Service Training and promote REI goods and services.
- Assemble REI equipment and perform shop services, including servicing and repairing bikes and/or snow sports equipment to industry standards.
- Provide customer service in the shop and on the sales floor; offer recommendations and product knowledge.
- Maintain equipment and ensure a clean, secure, and safe work environment.
- Produce quality work that meets or exceeds industry standards.
- Report quality and safety issues to shop managers.
- Follow REI loss prevention and safety procedures.
- Work in the rental department when needed.
- Complete additional duties as assigned.
Benefits
- Employee discount
- Health benefits
- Retirement savings plan
- Accrued time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
