Shop Manager

Venture Transport•Lafayette, IN

8h•Onsite

About The Position

The Shop Manager oversees the shop’s daily operations, ensuring work is completed efficiently, safely, and in accordance with established quality standards. The role supervises shop personnel, coordinates workflows, maintains equipment and inventory, monitors technician efficiency, ensures accurate repair documentation, and maintains compliance with company policies, OSHA requirements, and applicable DOT regulations. The position also oversees hiring, training, and scheduling; assigns and monitors work; reviews repair orders and documentation; performs quality-control audits; communicates shop performance and operational needs to upper management; responds to driver concerns; and coordinates with Operations, Customer Service, and other departments. The Shop Manager is expected to promote a professional, collaborative work environment, protect confidential information, and document employee interactions in accordance with HR policy. This role requires regular and reliable attendance and availability in an on-call status. The work takes place in a fast-paced truck and trailer repair shop, with regular interaction with shop personnel, drivers, management, and other departments.

Requirements

High school diploma or General Education Development (GED) certificate.
At least three years of experience working in a repair shop or with trucks and trailers.
At least two years of leadership or supervisory experience.
Understanding of applicable DOT regulations and truck and trailer inspection requirements.
Strong personnel management, leadership, and employee development skills.
Ability to assign work, manage priorities, monitor performance, and ensure timely completion of repairs.
Critical-thinking and problem-solving skills, including the ability to identify issues and implement effective solutions.
Ability to take initiative, demonstrate assertiveness, and make sound operational decisions.
Analytical ability to evaluate technician efficiency, labor percentages, repair quality, and shop performance.
Effective verbal and written communication skills, including professional communication with employees, drivers, upper management, and other departments.
Ability to maintain accurate repair documentation, parts records, invoices, and operational reports.
Ability to understand and enforce company safety policies and applicable OSHA and DOT requirements.
Ability to manage inventory and support cost-effective repair operations.
Ability to address employee and driver concerns professionally and appropriately.
Ability to work and communicate effectively with others and promote a team environment.
Ability to accept constructive criticism professionally and use it for continuous learning and skill enhancement.
Ability to communicate effectively with internal and external personnel at all organizational levels to foster collaboration and process improvements.
Strong listening skills and the ability to understand customer concerns, provide thoughtful solutions, and handle criticism constructively.

Nice To Haves

Qualified 49 CFR Part 396 Inspector Certification.
Additional training or experience in truck and trailer maintenance, repair operations, or fleet maintenance management.
Proficiency in Microsoft Office products.
Experience using diagnostic software, fleet maintenance systems, and shop management software.

Responsibilities

Supervise, mentor, and evaluate shop personnel, promoting performance, accountability, and employee morale.
Issue employee corrective action plans as needed in accordance with company policies and procedures.
Maintain a clean, organized, and safe shop environment.
Provide daily reports of out-of-service equipment.
Review shop Repair Orders to verify parts are charged correctly and required repair documentation, including the 3 C’s, is complete and accurate.
Perform quality-control audits of BPMS, DOT inspections, and truck and trailer repairs.
Communicate shop performance, staffing needs, equipment concerns, and operational issues to upper management.
Oversee hiring, training, and scheduling of shop personnel.
Assign work, monitor progress, and ensure repairs and other tasks are completed accurately and on time.
Monitor technician efficiency, including direct and indirect labor percentages, and identify opportunities for improvement.
Ensure parts are entered into the system promptly and invoices are closed in a timely manner.
Enforce company safety policies, OSHA requirements, and applicable safety regulations.
Maintain parts and supply inventory to support timely, cost-effective repairs.
Respond to driver concerns related to shop operations, equipment, and repairs.
Coordinate with Operations, Customer Service, and other departments to support organizational goals and effective workflows.
Promote a positive, professional, collaborative, and inclusive work environment, including constructive dialogue during periods of change or challenge.
Handle sensitive information discreetly and uphold confidentiality standards.
Maintain accurate and timely documentation of employee interactions in accordance with HR policy.
Maintain regular and reliable attendance and be available in an on-call status.
Perform additional duties as assigned and comply with company policies, procedures, laws, and regulations.