Shop Manager

Reis-Nichols Jewelers•Indianapolis, IN

About The Position

The Shop Manager leads the daily operations of the Jewelry and Watch Shops in both locations. The role oversees staffing, training, equipment, productivity, workflow efficiency, and profitability, while ensuring repairs meet high standards of craftsmanship and quality. The Shop Manager coordinates with production, sales, finance, and shipping and receiving teams to support timely work, accurate pricing and inventory, efficient operations, and a strong client experience. The position also promotes a clean, organized, compliant shop environment and contributes to a collaborative culture aligned with Reis-Nichols’ mission and values.

Requirements

High school diploma or equivalent required.
Strong background in jewelry production and customization.
Strong understanding of operations and inventory.
Minimum of 5 years of experience in luxury retail required.
Valid driver's license required.

Nice To Haves

Bachelor's degree in a related field preferred.
Background in jewelry repair and production preferred.

Responsibilities

Manage the Jewelry and Watch Shops and ensure productivity meets company expectations while minimizing unapplied overhead.
Monitor shop margins to maximize profitability.
Identify opportunities to improve shop productivity and job flow.
Ensure both shops are fully staffed, trained, and cross-trained, and have appropriate equipment, technology, and resources.
Partner with the Shop Production Supervisor to maintain accurate repair manuals and custom shop pricing aligned with industry standards and competition.
Order parts and lead physical inventory counts for both locations.
Manage the Shop Production Supervisor to meet due dates for client and stock jobs, including estimates.
Ensure seamless communication with the sales team and prompt resolution of issues.
Manage the shipping and receiving team to ensure efficient and secure product flow.
Collaborate with the finance team to identify cost-saving techniques.
Manage Repair Intake teams in collaboration with sales leadership to support a legendary client experience.
Maintain a clean and organized shop environment and ensure standards are followed across shop teams.
Ensure compliance with company policies and procedures.
Communicate effectively and professionally with company personnel, in writing and verbally.
Contribute to a positive, collaborative culture that promotes trust and teamwork.
Prioritize competing shop needs in a fast-paced environment.
Stay current with industry trends and developments and serve as backup to shop merchandisers.
Represent Reis-Nichols’ mission and values in associate and client interactions.
Maintain a mindset of continuous improvement and growth.
Perform other duties as assigned.