Shop Manager

The Glass Jar•Santa Cruz, CA

2d•Onsite

About The Position

The Penny Ice Creamery is seeking a hands-on, ambitious, strategic, and organized Shop Manager to oversee two locations and teams of 20+ in Santa Cruz County. The role is responsible for smooth, efficient daily operations across multiple shops and requires a dynamic leader who can take full responsibility for multiple locations, adapt quickly, and reliably respond to operational and staffing needs. The Shop Manager works with senior management to achieve business objectives by implementing strategy through effective leadership and execution. Success requires ownership, autonomy, and the ability to build relationships with team members, vendors, guests, and the community. The position represents The Penny Ice Creamery in Santa Cruz County and Santa Clara County. The position oversees staff management, guest service, inventory, and shop operations across multiple locations. Responsibilities include training and supervising staff, managing schedules and labor costs, maintaining high guest-service and product-quality standards, coordinating inventory and deliveries, ensuring health and safety compliance, maintaining shop presentation and equipment, and monitoring cash handling. The schedule requires availability during daytime, nights as late as 11:30 PM, and weekends.

Requirements

Availability for daytime, night shifts as late as 11:30 PM, and weekends.
Ability to manage and oversee multiple shop locations and teams of 20+.
Hands-on leadership, adaptability, and reliability in responding to business and staffing needs.
Ability to take ownership and work with personal autonomy.
Ability to build and nurture relationships with team members, vendors, patrons, and the surrounding community.

Responsibilities

Train, manage, coach, and discipline staff while upholding expectations of excellence.
Ensure smooth daily operations at all times across multiple locations.
Schedule staff and analyze labor costs weekly.
Communicate regularly with staff and conduct weekly check-ins.
Serve as the first point of contact for staff inquiries, questions, and concerns.
Monitor and manage staff breaks.
Conduct working interviews to assess potential candidates.
Anticipate future staffing needs and strategize with senior management.
Monitor staff adherence to business policies and take corrective action as needed.
Maintain a strong, hands-on managerial presence in multiple shops.
Demonstrate excellent, warm, and professional guest service.
Represent The Penny Ice Creamery brand and uphold its core values and reputation, as well as that of The Glass Jar, Inc.
Resolve delicate guest-service situations with poise and professionalism.
Oversee product quality at multiple locations.
Conduct weekly paper-goods inventories and place orders as needed.
Conduct regular kitchen and ice cream inventories at multiple locations.
Coordinate product deliveries across locations using requisition protocol.
Monitor and order apron, towel, sanitizer, and soap inventory as needed.
Monitor inventory for products and other items at multiple locations as needed.
Ensure health and safety protocols are followed and shops and staff are prepared for impromptu health inspector visits.
Oversee daily shop upkeep and maintain an impeccable presentation.
Maintain and troubleshoot essential equipment, and communicate major issues to senior management.
Manage change banks and monitor deposits and cash reconciliation for accuracy.
Recommend cost-cutting measures and efficiency improvements to senior management based on regular assessments.