Shop Manager

The Glass Jar•Santa Cruz, CA

4d•$70,304 - $74,000•Onsite

About The Position

The Penny Ice Creamery is seeking a hands-on, ambitious, strategic, and organized leader to manage two locations and teams of 20 or more in Santa Cruz County. The Shop Manager is responsible for smooth, efficient daily operations across multiple locations and must be adaptable, reliable, and available to meet operational and staffing needs. The role works closely with senior management to achieve business objectives through effective execution and leadership, while building relationships with employees, vendors, guests, and the surrounding community. The manager represents The Penny Ice Creamery in Santa Cruz and Santa Clara counties. The Penny Ice Creamery makes small batches of artisanal ice cream using fresh local ingredients, organic dairy, and sustainably grown ingredients. Production takes place in the shops, in view of visitors. The company operates locations in Santa Cruz County and Santa Clara County.

Requirements

Availability for daytime, nighttime (as late as 11:30 p.m.), and weekend work.
Ability to reliably meet shop and staffing needs across multiple locations.
Ability to take responsibility for multiple shops and adapt as daily needs change.
Hands-on leadership, critical thinking, and organizational skills.
Ability to build and maintain relationships with staff, vendors, guests, and the community.

Responsibilities

Train, manage, coach, and discipline staff while upholding performance expectations.
Ensure smooth daily operations across multiple shops.
Create staff schedules and analyze weekly labor costs.
Communicate regularly with staff, including weekly check-ins, and serve as the first point of contact for staff questions and concerns.
Monitor and manage staff breaks.
Conduct working interviews to assess candidates.
Anticipate staffing needs and plan with senior management.
Monitor staff compliance with business policies and take corrective action when needed.
Maintain a hands-on managerial presence across multiple shops.
Deliver warm and professional guest service and represent the company’s brand and values.
Resolve sensitive guest-service situations professionally.
Oversee product quality across locations.
Conduct weekly paper-goods inventories and place orders as needed.
Conduct regular kitchen and ice cream inventories.
Coordinate product deliveries between locations using the requisition protocol.
Monitor and order aprons, towels, sanitizer, and soap as needed.
Monitor inventory of other products and items across locations.
Ensure health and safety protocols are followed and shops are prepared for health inspector visits.
Oversee daily shop upkeep and presentation.
Maintain and troubleshoot essential equipment, and communicate major issues to senior management.
Manage change banks and monitor deposits and cash reconciliation for accuracy.
Recommend cost-cutting and efficiency improvements to senior management based on regular assessments.