Shop Manager - Sonoma Marketplace

See’s Candies•Sonoma, CA

About The Position

As a Retail Shop Manager at See’s Candies, you play a crucial role in the success of the retail shop. You lead a dedicated team, drive sales, ensure excellent customer service, and oversee shop operations in accordance with See’s guidelines and values. The role includes managing staffing, training, scheduling, expenses, cash handling, payroll, compliance, and paperwork.

Requirements

At least 3 years of retail management experience.
Proven success in developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills.
Strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Proven ability to grow the business by pursuing sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform essential job functions, including packing candy, stocking shelves, and ringing sales; standing or walking for the entire shift; and frequently lifting up to 25 pounds.
Flexibility to work weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Lead the shop team and create a sales-focused, customer-centric environment.
Set an example by achieving daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Resolve customer and employee concerns professionally and promptly.
Train and develop team members on company programs, policies, and procedures.
Provide professional coaching and feedback to the team.
Drive recruitment and selection, and recommend qualified candidates.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Monitor and control expenses to meet budget goals.
Manage cash handling, protection of company assets, and banking procedures.
Maintain accurate timekeeping records and approve weekly payroll promptly.
Ensure compliance with state and federal wage and break laws.
Implement weekly work schedules in collaboration with District Sales Managers.
Complete paperwork by established deadlines, including banking, new hires, and inventory.
Perform other duties as assigned.