eCommerce Marketplace Manager

RANDYS Worldwide•Everett, WA

About The Position

The Marketplace Manager owns the commercial performance, growth, profitability, and day-to-day execution of RANDYS Worldwide’s Amazon, eBay, and Walmart businesses across its brand portfolio. The role leads marketplace strategy, advertising, catalog quality, pricing and promotional execution, inventory coordination, and critical issue resolution. The successful candidate proactively identifies performance gaps, takes ownership of corrective action, and works across departments and with agencies to deliver measurable, profitable growth. In the first year, the manager is expected to establish clear in-house ownership, standardized operating processes, decision rights, and escalation paths across priority marketplace accounts; deliver revenue growth and improved contribution profitability against approved plans; rebuild advertising programs for greater efficiency and profitable incremental sales; implement consistent performance monitoring and business reviews; and improve listing health, issue resolution, product availability, and launch execution. Performance is measured by revenue attainment and year-over-year growth, contribution margin, advertising efficiency, conversion and organic sales, Buy Box / Featured Offer performance, listing health, in-stock rate and inventory-related lost sales, returns, critical issue resolution time, and incremental sales from new products and promotions.

Requirements

At least 4 years of hands-on marketplace management experience, including strong Amazon Seller Central experience and working knowledge of eBay and/or Walmart.
Demonstrated ownership of marketplace revenue, advertising budgets, and profitable growth across complex product catalogs.
Experience troubleshooting and resolving listing suppression, pricing restrictions, Buy Box / Featured Offer, and account health issues.
Strong analytical, forecasting, financial, catalog, and cross-functional project leadership skills.
Ability to manage external agencies and vendors with measurable performance accountability.

Nice To Haves

Automotive aftermarket product and fitment experience, including ACES/PIES.
Amazon Vendor Central (1P), Walmart Connect, eBay advertising, and FBA experience.
SureDone or comparable multichannel listing tools, PDM, GA4, and ERP integrations.

Responsibilities

Own day-to-day operations across Amazon Seller Central and Vendor Central (1P), eBay, and Walmart, with accountability for sales, profitability, customer experience, and channel health.
Develop and execute channel- and brand-specific growth plans with monthly, quarterly, and annual revenue and contribution-margin objectives.
Monitor daily sales against plan by marketplace, brand, and product; diagnose declines and underperformance, assign corrective actions, and follow through on results.
Build, manage, and optimize marketplace advertising programs, budgets, and agency performance to improve conversion and incremental profitable sales.
Own listing and catalog health, including titles, images, A+ content, fitment, discoverability, search rankings, and Buy Box / Featured Offer performance; partner with Product Data on accurate, channel-compliant content.
Identify, escalate, and drive resolution of suppressed listings, Buy Box loss, pricing flags, account health restrictions, feed failures, and other revenue-impacting issues; track owners, financial impact, and progress.
Monitor competitive pricing, marketplace policy compliance, and potential MAP violations; coordinate with Sales, Legal, and brand leaders while following approved pricing and enforcement policies.
Plan and execute seasonal promotions, marketplace events, product launches, bundles, and assortment expansion to generate incremental profitable revenue.
Analyze traffic, conversion, customer behavior, competitive trends, and product performance to improve visibility, conversion rates, average order value, and market share.
Coordinate demand forecasting, replenishment, FBA and other fulfillment programs with Supply Chain and Operations; reduce stockouts, stranded or aged inventory, storage expense, and fulfillment-related lost sales.
Own marketplace contribution reporting, including advertising, referral and fulfillment fees, storage, returns, and other channel costs; partner with Finance on settlement discrepancies, reimbursements, and deductions.
Monitor seller ratings, product reviews, returns, refunds, and customer feedback; identify recurring issues and coordinate root-cause improvements with Customer Service, Product, and Operations.
Lead marketplace agencies and technology vendors, maintain clear performance standards, and bring capabilities in-house where appropriate.
Lead cross-functional marketplace initiatives with Marketing, Sales, Product Data, IT, Finance, Supply Chain, and Customer Service; identify opportunities to automate workflows and improve execution.
Own reporting, forecasting, and budgeting; maintain performance dashboards and provide weekly business updates covering results, risks, opportunities, owners, and next actions.