Senior Director, Communications (eCommerce Marketplace)

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Senior Director of Communications for Walmart Marketplace serves as a key corporate spokesperson and leads strategic media relations and executive engagement to enhance the organization’s reputation. The role directs communications initiatives, including crisis management, message standardization, and media strategy, and collaborates across global teams. It also oversees talent development, supplier management, and the adoption of innovative communications practices in support of business objectives. The role leads strategic storytelling to highlight Walmart Marketplace’s innovation and scale, position it as a preferred platform and differentiator in omnichannel retail, support reputation, and accelerate growth. The Marketplace Communications team works within Global Communications as part of Enterprise Growth, in partnership with eCommerce, Merchandising, Technology, Marketing, Legal, Compliance, and Corporate Affairs.

Requirements

Bachelor’s degree in Communications, Public Relations, Political Science, or a related field and 6 years of experience in journalism, communications, or a relevant area; alternatively, 8 years of experience in journalism, communications, or a relevant area.
2 years of supervisory experience.
Communications leadership experience in eCommerce, retail, technology, or platform businesses.
Expertise developing and executing strategic media plans, including crisis communication and executive engagement.
Strong leadership skills managing and developing communications teams and external agency partnerships.
Proficiency in shaping global communications strategies aligned with business objectives and organizational reputation.
Demonstrated ability to advise senior executives on messaging, speechwriting, and media relations in complex markets.
Skill in using data, trends, and digital platforms to optimize communications impact and stakeholder engagement.
Commitment to ethical standards, integrity, accountability, and continuous improvement.

Nice To Haves

Media relations experience.

Responsibilities

Shape a compelling narrative around seller opportunity, expanded assortment, fulfillment innovation, and Walmart’s omnichannel advantage.
Position Walmart Marketplace as a differentiated, tech-enabled platform powered by trust, scale, and physical store integration.
Advise senior leaders on messaging that strengthens competitive positioning in a rapidly evolving retail landscape.
Drive proactive media strategies that elevate Marketplace milestones, seller success stories, and platform innovation.
Secure thought leadership opportunities positioning Walmart as a global leader in omnichannel and platform retail.
Amplify key growth initiatives across earned, owned, executive, and digital channels.
Influence, align, and mobilize cross-functional teams at scale.
Lead strategic media relations, executive engagement, crisis communications, message standardization, and media strategy development.
Oversee communications talent development, supplier management, and implementation of innovative communications practices.
Use insights and trends to shape executive communications and storytelling that advance company goals and stakeholder engagement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.
Potential stock compensation for certain positions.