Senior Director, Communications (eCommerce Marketplace)

Walmart•Bentonville, AR

1d•$130,000 - $260,000•Onsite

About The Position

The Senior Director, Communications, serves as a key corporate spokesperson, leading strategic media relations and executive engagement to enhance organizational reputation. This role directs comprehensive communication initiatives, including crisis management, message standardization, and media strategy development, while fostering collaboration across global teams. The position oversees talent development, supplier management, and the implementation of innovative communication practices to support business objectives. By leveraging insights and trends, the Senior Director shapes executive communications and drives impactful storytelling that advances company goals and stakeholder engagement at all levels. The Marketplace Communications team operates within Global Communications as part of Enterprise Growth. This team drives momentum by connecting sellers, customers, and stakeholders to Walmart’s leadership in building a responsible, high-growth platform. Collaborating across eCommerce, Merchandising, Technology, Marketing, Legal, Compliance, and Corporate Affairs, the team ensures aligned growth and governance. The Senior Director of Marketplace Communications will lead strategic storytelling and communications efforts that highlight innovation and scale, positioning Walmart Marketplace as a preferred platform and key differentiator in omnichannel retail while supporting reputation and accelerating growth.

Requirements

Communications leadership experience in eCommerce, retail, technology, or platform businesses.
Expertise in developing and executing strategic media plans, including crisis communication and executive engagement.
Strong leadership skills in managing and developing communication teams and external agency partnerships.
Proficiency in shaping global communication strategies that align with business objectives and enhance organizational reputation.
Demonstrated ability to advise senior executives on messaging, speechwriting, and media relations in complex markets.
Skilled in leveraging data, trends, and digital platforms to optimize communication impact and stakeholder engagement.
Commitment to ethical standards, integrity, and fostering a culture of accountability and continuous improvement.
Bachelor’s degree in Communications, Public Relations, Political Science, or related field and 6 years’ experience in journalism, communications, or relevant area OR 8 years’ experience in journalism, communications, or relevant area.
2 years’ supervisory experience.

Nice To Haves

Media Relations

Responsibilities

Shape a compelling narrative around seller opportunity, expanded assortment, fulfillment innovation, and Walmart’s omnichannel advantage.
Position Walmart Marketplace as a differentiated, tech-enabled platform powered by trust, scale, and physical store integration.
Advise senior leaders on messaging that strengthens competitive positioning in a rapidly evolving retail landscape.
Drive bold, proactive media strategies that elevate Marketplace milestones, seller success stories, and platform innovation.
Secure thought leadership opportunities that position Walmart as a global leader in omnichannel and platform retail.
Amplify key growth initiatives across earned, owned, executive, and digital channels.
Serve as a senior communications leader who can influence, align, and mobilize cross-functional teams at scale.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)