Shop Manager - Sonoma Marketplace

See's Candies•Sonoma, CA

14h

About The Position

As a Retail Shop Manager, you play a crucial role in the success of a See’s Candies retail shop. You lead a dedicated team, drive sales, ensure top-notch customer service, and oversee shop operations in line with See’s guidelines and values. The position involves managing team performance and development, customer and employee concerns, shop finances and records, scheduling, and compliance with company policies and applicable laws. The pay rate is $31.38 per hour.

Requirements

At least 3 years of retail management experience.
Proven success developing, motivating, training, and coaching employees.
Excellent customer service, communication, and organizational skills.
Strong cash-handling and merchandising ability.
Ability to follow, implement, and enforce company policies and procedures.
Strong work performance.
Proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
Ability to learn new technologies quickly and manage change efficiently, proactively, and positively.
Physical ability to perform essential job functions, including packing candy, stocking shelves, ringing sales, standing or walking throughout the shift, and frequently lifting up to 25 pounds.
Flexibility to work weekends and holidays.
Internal applicants must be in good standing.

Responsibilities

Lead the shop’s team and create a sales-focused, customer-centric environment.
Set an example by achieving daily, monthly, and annual sales goals.
Communicate and implement company direction, policies, and programs.
Delegate tasks, ensure team compliance, and provide follow-up.
Resolve customer and employee concerns professionally and promptly.
Train and develop team members on company programs, policies, and procedures.
Provide professional coaching and feedback to the team.
Drive recruitment, selection, and recommendations of qualified candidates.
Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
Monitor and control expenses to meet budgetary goals.
Manage cash handling, protection of company assets, and banking procedures.
Maintain accurate timekeeping records and promptly approve weekly payroll.
Ensure compliance with state and federal laws related to wages and breaks.
Implement weekly work schedules in collaboration with District Sales Managers.
Complete paperwork by established deadlines, including banking, new hires, and inventory.
Perform other duties as assigned.