Retail - Shop Manager

Cooplands Bakery • Doncaster, MD

13d • Onsite

About The Position

The Shop Manager leads the shop team and oversees day-to-day operations, helping the business deliver great products, exceptional customer service and strong local community connections. This is a hands-on management role: the manager leads by example, supports colleagues, sets clear expectations and maintains a workplace where people feel valued and can perform at their best.

The manager is accountable for the shop’s overall performance, including sales, costs, stock, waste, service and operational standards. They use shop performance, customer demand and their own observations to identify opportunities and improvements, make informed decisions, solve problems and balance immediate priorities with longer-term needs. They also ensure the shop is safe, welcoming and well presented, with excellent product quality and compliance with food safety procedures.

The company provides training and support, with opportunities to develop leadership skills and progress. Set shifts and rotas issued three weeks in advance are offered wherever possible, although some flexibility to support business needs, including evenings and weekends, may be required.

Requirements

• A positive attitude and enjoyment of making a difference for customers.
• Ability to understand local customers and lead a team to deliver consistently great service.
• Ability to lead visibly and hands-on, setting standards and staying connected to daily shop operations.
• People-management skills, including setting expectations and providing meaningful feedback.
• Commercial awareness and ability to identify opportunities to improve sales and profitability.
• Ability to take ownership of shop performance, including sales, costs, stock, waste, service and operational standards.
• Sound judgement, problem-solving skills and confidence making informed decisions.
• Organisation and forward planning, including the ability to balance competing priorities.
• Ability to develop colleagues and maintain high standards, including food safety compliance.
• Resilience, adaptability and some flexibility to support business needs, including evenings and weekends.

Responsibilities

• Lead by example and work alongside the team in the day-to-day operation of the shop.
• Understand local customers and lead the team to deliver consistently great service.
• Set clear expectations, give meaningful feedback and support colleagues to perform at their best.
• Take ownership of the shop’s overall performance, including sales, costs, stock, waste, service and operational standards.
• Use shop performance, customer demand and observations to identify sales and profitability opportunities and improvements.
• Make informed decisions, solve problems and take action when needed.
• Plan effectively, anticipate challenges and balance immediate priorities with the longer-term needs of the shop and team.
• Recognise potential, develop colleagues’ capabilities and help them progress.
• Maintain a safe, welcoming and well-presented shop, excellent product quality and compliance with food safety procedures.
• Adapt to changing priorities and help the team stay focused.

Benefits

• Colleague discount that can be shared with family.
• 28 days of holiday, including bank holidays, with additional holiday earned through length of service.
• Free coffee while on shift.
• Progression and career opportunities.
• Free Employee Assistance Programme offering confidential support for the employee and their family.
• Recognition and long-service awards.
• Comprehensive training programmes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed