Shop Manager

Take 5 Oil Change • Sioux Falls, SD

4d • Onsite

About The Position

The Store Manager is responsible for ensuring team members follow company policies and procedures that support fast oil changes and positive customer experiences. Customer care is the top priority. The role’s primary goal is to grow the store by increasing car counts and building fleet business through teaching and enforcing company policies and procedures.

This is an early managerial position with K&M Development, LLC, which plans to open Take 5 Oil Change stores in South and North Dakota. Ownership provides daily assistance, and high performers are recognized. The company describes opportunities for continuous learning and growth for people who demonstrate ambition and help others progress.

The Shop Manager is the first line of defense for customer service and should be prepared for early hours and changing conditions. The job is performed in person in a shop environment and involves physical activity, including working in a shallow pit and potentially in hot or cold weather.

Requirements

• At least one year of customer service experience is preferred.
• Basic computer skills are needed.
• Must be able to reliably commute to or relocate to Sioux Falls, SD 57103.
• Must be able to maneuver in and out of a shallow, three-foot-deep pit.
• Must be able to walk, stand, bend, stoop, and twist for extended periods, and perform activities involving holding, grasping, pulling, and turning.
• Must be able to lift up to 50 pounds.
• Must remain alert and aware of surroundings.
• Must be adaptive to change.

Nice To Haves

• One year of customer service experience.

Responsibilities

• Recruit, interview, and onboard team members.
• Motivate the team, hold team members accountable, and make personnel decisions.
• Check in with customers before they leave to ensure they had a great experience.
• Ensure the crew actively provides excellent customer service.
• Control inventory, including conducting End of Period and End of Year inventory.
• Place product orders.
• Understand the shop’s financials to drive results and beat budget.
• Conduct quarterly employee evaluations.
• Submit payroll.
• Create the crew schedule.
• Support technicians with their duties.
• Teach and enforce company policies and procedures to support fast oil changes, positive customer experiences, and store growth.

Benefits

• Employee discount
• Health insurance
• Paid time off
• Paid holidays
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed