Shop Manager

9035 Hydradyne LLC•9744 - Hydradyne Cartersville, GA

About The Position

The Shop Manager directs daily branch operations and assists the General Manager with operational duties and responsibilities. The role recommends ways to improve productivity, quality, and efficient delivery of products and services; maintains compliance with company policies and procedures; and implements plans to accomplish business goals. The Shop Manager leads and directs employees, determines workflow and scheduling, resolves problems and priorities, and proactively addresses customer and employee issues. The role ensures customers receive professional, responsive assistance and that their needs and concerns are handled appropriately. The Shop Manager helps achieve annual revenue, profit, and staffing plans; plans and manages product and service deliveries; hires and develops staff; assigns responsibilities under the General Manager’s direction; and tracks unresolved issues through resolution. The position manages day-to-day operations in accordance with company policies, including reviewing the P&L with the General Manager and Finance department. It also promotes compliance with ISO Quality and Environmental Management and 5S policies and recommends improvements. Analytical judgment is needed to resolve opportunities effectively and deliver results within agreed time frames. The position requires a bachelor’s degree or equivalent industry experience and at least three years of related experience in fluid power or industrial distribution. A Certified Fluid Power Specialist certificate is preferred but not required. The role involves working in indoor controlled and uncontrolled environments, with occasional outdoor work, and travel by car within several hundred miles of the branch, occasional overnight travel, and some air travel.

Requirements

Bachelor’s degree or equivalent industry experience.
At least three years of related experience in fluid power or industrial distribution.
Fluid power product knowledge, with emphasis on Parker products.
Leadership skills, task focus, and the ability to manage time and meet predetermined deadlines.
High level of integrity.
Ability to convey ideas or concepts properly.
Demonstrated analytical skills from past projects and assignments.
Ability to understand business concepts and issues.
Listening, oral, and written communication skills and command of the English language.
Ability to make critical decisions while following company procedures.
Strong organization skills.
Acceptable motor vehicle record.
Ability to travel by car within several hundred miles of the branch, travel overnight occasionally, and undertake some air travel.

Nice To Haves

Certified Fluid Power Specialist certificate.

Responsibilities

Assist the General Manager in achieving annual revenue, profit, and staffing plans.
Plan, control, and manage product and service deliveries to meet customer needs.
Hire and maintain a productive staff, ensuring employees are properly trained and prepared for career growth.
Identify needed resources and assign individual responsibilities under the General Manager’s direction.
Track unresolved issues, including customer complaints, and bring them to resolution.
Manage day-to-day business operations in accordance with company policies and procedures.
Review the P&L with the General Manager and Finance department.
Promote adherence to ISO Quality and Environmental Management and 5S policies and procedures, and recommend improvements.
Assess situations analytically and determine beneficial resolutions while maintaining focus and delivering results within agreed time frames.
Lead and direct employees, determine workflow and scheduling, and address customer and employee problems.