Retail Shop Specialist

Mohawk Mountain Ski Area • Cornwall, CT

3d

About The Position

Mohawk is a family mountain committed to providing high-quality customer service, especially in the Retail Shop. The Retail Shop Specialist advises customers on equipment and gear for skiing and snowboarding and is expected to be knowledgeable about the products and services offered by the shop. Staff are friendly, enthusiastic, and passionate about snowsports and Mohawk Mountain. The role includes customer service, cashiering, use of computerized systems, communication with staff and customers, and participation in training. Days, nights, and weekends are available. The position requires availability from October 2015 through March 2016 and the ability to work weekends and holidays.

Requirements

• Be able to interact comfortably with resort guests of all ages.
• Have problem-solving and critical-thinking skills.
• Be able to multitask and maintain a calm demeanor.
• Be computer literate.
• Be able to read, write, and speak English.
• Be able to perform simple arithmetic, including addition, subtraction, multiplication, and division.
• Have neat and legible handwriting.
• Be available to work weekends and holidays.
• Be available from October 2015 through March 2016.

Nice To Haves

• Cashiering experience.
• Experience skiing and/or snowboarding.

Responsibilities

• Learn and explain Mohawk practices to novice customers.
• Perform cashiering duties and balance the cash drawer.
• Use computerized systems to provide fast and efficient customer service.
• Provide information to help customers make purchasing decisions about Retail Shop items and other purchasing options.
• Provide customers with a quality customer service experience.
• Communicate with other staff, customers, and the Rental/Retail Manager.
• Attend training sessions to learn about the shop’s hard and soft goods.
• Provide information about Mohawk Mountain and direct customers to sources of further information.
• Complete assigned projects and follow directions from the Manager and/or Supervisor.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed