Shop Manager - Wheat Ridge, CO

Dutch Bros•Wheat Ridge, CO

3d•Onsite

About The Position

The Shop Manager drives the shop’s success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The manager leads and develops the crew by setting an example, providing training, and modeling the expectations of the positions under their supervision. They ensure the shop follows building, health, quality-assurance, and Dutch culture standards and remains compliant with company policies and applicable regulations. The role also supports employees in identifying and pursuing their individual goals and helps create a fun, positive customer experience. The Shop Manager oversees shop employees and operations, including hiring, onboarding, training, coaching, corrective action, and terminations. They ensure daily readiness and appropriate staffing, create and post schedules, monitor business practices and performance measures, communicate company initiatives, and work with regional leadership to identify and resolve issues. The position requires availability for at least 37 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. Driving may be required when necessary.

Requirements

Must be at least 18 years old.
Must have Dutch Bros Shop Lead experience.
Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must desire to become an Operator.
Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Must complete, pass, and maintain mandatory certificates, training, and knowledge tests required under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and, if applicable, an MVR check.
Must have a valid driver’s license; driving may be required when necessary.
Must be available to work a minimum of 37 hours per week and a flexible schedule that may include early mornings, evenings, and weekends.
Must demonstrate the Broista, Shift Lead, and Shop Lead levels of leadership expectations, as well as the stated Shop Manager leadership expectations.

Responsibilities

Drive shop performance by meeting labor and sales targets set by regional leadership.
Oversee shop employees, including hiring, onboarding, training, coaching, corrective action, and terminations.
Ensure the shop is prepared to serve customers each day and meets all quality-assurance standards.
Maintain business practices and performance targets, including labor, cost of goods, and customer experience scores.
Ensure appropriate staffing and create and post shop schedules.
Lead, inspire, and develop crew members, modeling the expectations of the roles under the manager’s supervision.
Attend or host shop leadership meetings and monthly shop meetings as directed by leadership.
Communicate upcoming specials, promotions, standard changes, and company initiatives to the crew and prepare them to carry them out.
Communicate with the Regional Shop Manager and/or Regional Operator and help identify and address issues, such as maintenance needs.
Follow company policies and procedures in the Employee Handbook and serve as a good teammate and role model.
Carry out other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell phone stipend of $100 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation when accepting an offer that requires relocation