About The Position

The Shop Manager leads a retail team to create exceptional luxury store experiences, foster team spirit, and achieve commercial success. The role champions Swarovski and inspires excellence while supporting the team's growth. The manager delivers outstanding customer service, drives sales opportunities, and works toward personal and team service and sales targets.

Requirements

  • At least 3 years of experience in a multicultural retail environment.
  • Digital proficiency.
  • English skills.

Nice To Haves

  • Experience with luxury, fashion, cosmetics, or lifestyle brands.

Responsibilities

  • Deliver an exceptional customer experience by striving for excellence in every customer interaction.
  • Lead with a growth mindset, passion, and enthusiasm.
  • Exceed personal and team service and sales targets.
  • Drive new and ongoing service and sales opportunities that contribute to business growth and success.
  • Inspire excellence and support the team's growth.

Benefits

  • Recognition awards celebrating achievements.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program supporting mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product, personal, and leadership skills training.
  • Career development opportunities.
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