Anthropologie Weddings Shop Manager

Urban Outfitters•Buffalo, NY

6d•Onsite

About The Position

The Shop Manager directs the selling, service, and operations of the Anthropologie Weddings shop to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. The position is located at 1 Walden Galleria, Buffalo, New York, 14225, United States. The Shop Manager leads a team focused on personalized customer service, elevated styling and outfitting recommendations, and strong sales conversion. In partnership with the Visual Merchandising Manager, the role helps create a compelling visual experience for Anthropologie Weddings customers and supports omni-channel service and community-driven events. The manager helps maintain an energized, positive store environment, supports recruiting and employee development, and contributes to sales forecasting, payroll planning, product flow, and business analysis. The role collaborates with the Store Manager, Anthropologie Weddings Leadership, and Visual Merchandising Manager to grow shop performance and improve the customer experience, while upholding safety, inventory, loss-prevention, and company policy standards.

Requirements

At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Be a fan of the Anthropologie and Anthropologie Weddings brands.

Responsibilities

Lead and empower the team to drive sales through personalized service and elevated styling and outfitting recommendations.
Use service indicators to reinforce a selling culture and initiatives and achieve strong conversion.
Represent the brand in a manner reflective of company values and collaborate with the Visual Merchandising Manager to create an engaging visual experience.
Lead and support the team in elevating the store experience through omni-channel capabilities and community-driven events.
Help manage the store environment and customer experience by maintaining an energized pace, team positivity, daily zone management, and sales focus.
Provide timely, specific employee feedback, support thoughtful onboarding, and guide the team in prioritizing the customer experience.
Support the Store Manager in recruiting, hiring, and retaining talent, and take responsibility for personal development and professional growth.
Assess sales forecasting, manage payroll to facilitate an effective daily zone chart, and execute product flow.
Use company reporting tools to assess department business and identify opportunities; partner with the Store Manager and Anthropologie Weddings Leadership on plans to grow shop business and improve the customer experience.
Collaborate with the Visual Merchandising Manager to execute visual strategies and apply Home Office visual direction to the product mix and store characteristics.
Uphold store safety standards, inventory accuracy, product-loss reduction, and company policies and procedures.
Encourage open dialogue, follow-through, and employee support through inclusive, people-first leadership.
Stay current with interoffice communications and ensure important company information reaches the team; share product knowledge, trends, priorities, and brand messaging through daily touchpoints.
Protect time for direct reports’ development, set goals, and deliver feedback to support personal growth.
Provide customer-experience insights and feedback to the Visual Merchandising Manager and Store Manager.